Training Program Manager, YouTube

4 Days ago • 5-10 Years • Education

Job Summary

Job Description

As a Training Program Manager at YouTube, you'll design and implement learner-centric training strategies for agents. You'll analyze trends, anticipate future training needs, and collaborate with cross-functional teams to create and deliver training programs. Responsibilities include consulting with stakeholders, developing curricular frameworks, managing project timelines, overseeing instructional design, coordinating with vendors, and delivering training sessions. You'll evaluate training effectiveness to ensure agents provide quality service to consumers. The role requires strong leadership, organizational, problem-solving, networking, and communication skills. This position focuses on improving the agent training experience to better support YouTube's products and workflows.
Must have:
  • Bachelor's degree in related field or equivalent experience
  • 5+ years managing cross-functional projects
  • 5+ years supervising third-party partners
  • Develop and implement training programs
  • Analyze trends and anticipate learning needs
  • Collaborate with cross-functional teams
Good to have:
  • MBA or Master's degree
  • Data analysis and business insights experience
  • Data center logistics experience

Job Details


Minimum qualifications:

  • Bachelor's degree in Education, Instructional Design, related field or equivalent practical experience.
  • 5 years of experience managing cross-functional projects with delivery in organizations.
  • 5 years of experience in supervising, and managing third party partners.

Preferred qualifications:

  • MBA or Master's degree.
  • 5 years of experience analyzing data and generating business insights.
  • Experience in Data center logistics.
  • Ability to build partnerships with business partners and team members.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As Training Program Manager, you help agents to customers by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Collaborate with cross-functional teams to create training project plans, oversee the design and development process, and coordinate with vendors to ensure delivery to our service delivery centers. In some instances, you may also be required to deliver training yourself. You will report training progress and evaluate the training to understand in preparing agents to provide quality service to our consumers. Additionally, you should have leadership, organizational, problem-solving, networking and communications skills.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
  • Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
  • Lead the development and implementation of curricular framework for all YouTube training that drive business results.
  • Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
  • Deliver training sessions on new products, policies, and procedures as needed.

Similar Jobs

Google - Software Engineer III, Mobile (Android), YouTube

Google

San Bruno, California, United States (On-Site)
1 Week ago
Sawhorse Productions - Business Development Lead - Commercial & Branded

Sawhorse Productions

United States (Remote)
1 Month ago
Google - Software Engineer III, Chrome

Google

Los Angeles, California, United States (On-Site)
6 Days ago
Google - Software Engineer II, Health Platform

Google

Bucharest, Bucharest, Romania (On-Site)
6 Days ago
Google - Staff Software Engineer, Infrastructure, Google Cloud

Google

Cambridge, Massachusetts, United States (On-Site)
5 Months ago
Matific - Customer Success Manager (LATAM)

Matific

Buenos Aires, Buenos Aires, Argentina (Hybrid)
2 Weeks ago
Canva - Higher Education Account Executive

Canva

New York, New York, United States (Remote)
5 Months ago
Pinnguaq - Learning Experience Designer

Pinnguaq

(Remote)
4 Weeks ago
Netflix - Program Manager, Global Curriculum

Netflix

Manila, Metro Manila, Philippines (On-Site)
2 Months ago
Games For Love - Rewards, Recognition, and Engagement Coordinator

Games For Love

Washington, United States (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Manager_ Cloud Architecture _ Advisory corporate _ Advisory _ Hyderabad

PwC

Hyderabad, Telangana, India (On-Site)
5 Months ago
Google - Senior Software Engineer, Recommendations, Ads

Google

Mountain View, California, United States (On-Site)
6 Days ago
Hashone Careers - Cloud Engineer

Hashone Careers

Bengaluru, Karnataka, India (Remote)
5 Months ago
Krafton  - Associate - Talent Acquisition

Krafton

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Meta - Production Engineering

Meta

Seattle, Washington, United States (Hybrid)
5 Months ago
Google - Senior Mechanical Product Design Engineer

Google

Sunnyvale, California, United States (On-Site)
6 Days ago
NVIDIA - Senior HPC AI Cluster Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
5 Months ago
Playtika - Talent Acquisition Specialist

Playtika

Ukraine (On-Site)
2 Months ago
ByteDance - Senior Software Engineer, Traffic Platform

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

PwC - IN_Director_Decarbonization_Decarbonization_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Google - Software Engineer II, Google Cloud

Google

Hyderabad, Telangana, India (On-Site)
5 Months ago
Blinkhealth - Senior Software Engineer

Blinkhealth

India (On-Site)
4 Months ago
Cyara - Sales Operations Analyst – Data

Cyara

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Gamezop - Software Engineer - Frontend

Gamezop

India (Remote)
8 Months ago
Outscal - Full Stack Developer (MERN)

Outscal

Delhi, India (On-Site)
4 Weeks ago
STAEDEAN - Motion Graphic Designer

STAEDEAN

Hyderabad, Telangana, India (On-Site)
9 Months ago
Hitachi - Share Point Developer

Hitachi

Pune, Maharashtra, India (Remote)
6 Months ago
Peech Studio - Illustrator / Story boarder

Peech Studio

Karnataka, India (Hybrid)
7 Months ago
Dream Sports - Software Development Engineer 3 - Backend (Platform)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Education Jobs

Moon Active - Customer Support Trainer

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
4 Weeks ago
Vanta - Developmental Esports Coach

Vanta

Remote, Oregon, United States (Remote)
2 Months ago
Pinnguaq - Learning Experience Designer

Pinnguaq

(Remote)
4 Weeks ago
Games For Love - Kids of Code Program Coordinator Volunteer

Games For Love

Washington, United States (Remote)
4 Weeks ago
Tesla - Automotive Mechatronics Technician/Master

Tesla

Mecklenburg-Vorpommern, Germany (On-Site)
2 Months ago
Endless Studios - Engineering Mentor

Endless Studios

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
9 Months ago
Life church - StaffKids Teacher

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
NVIDIA - Learning and Development Specialist

NVIDIA

Taipei City, Taiwan (On-Site)
1 Month ago
Tesla - EMEA Bodyshop Technical Trainer

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Games For Love - Scholars Program Coordinator

Games For Love

Washington, United States (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Fremont, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Atlanta, Georgia, United States (On-Site)

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug