Assistant Store Manager
Job Summary
Job Description
FASHIONPHILE is revolutionizing the ultra-luxury fashion experience. The Assistant Retail Store Manager will support the day-to-day operations, lead the team, drive performance, elevate the customer experience, and foster a collaborative environment. Responsibilities include creating a luxury experience, achieving sales goals, supporting sales floor coverage, creating schedules, and training on clienteling to drive revenue, ensuring operational excellence like authentication, procurement, and visual display. The position offers the opportunity to grow in a fast-paced retail environment.
Must have:
- Minimum 3 years leadership in retail/customer service.
- Excellent client service and communication skills.
- Comfortable with flexible work schedules.
- Tech savvy, able to work with multiple devices.
Good to have:
- Experience with luxury handbags, accessories or fine jewelry.
- Salesforce experience.
- Bilingual preferred.
Perks:
- Medical, Dental, and Vision Coverage.
- FSA options for Medical, Dependent Care & Commuter Benefits.
- Paid Time off, Paid Sick Time, and Paid Holidays.
- 401(k) with generous match program.
- Free Life Insurance and AD&D.
- Long-Term Disability Insurance.
- Employee Discount.
3 skills required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
We’re looking for a motivated and hands-on Assistant Retail Store Manager to support the day-to-day operations of our store and help lead our team to success. In this role, you’ll partner with the Store Manager to drive performance, elevate the customer experience, and foster a collaborative and high-energy environment. This is a fantastic opportunity to develop your leadership skills and grow your career as part of our O.N.E FASHIONPHILE Team—where we champion a one team mindset, adapt quickly to change, and lead with clear, effective communication. Responsibilities include:
- Creating best in class luxury experience for customers and supporting any customer escalations
- Achieving and supporting your team in achieving sales goals , conversion expectations, circularity, KPI’s and all service responsibilities
- Supporting the sales floor coverage and any other call to action customer service duties that may arise
- Helping to create local store schedule, ensuring appropriate coverage
- Coaching and training clienteling and outreach responsibilities to drive revenue for the local store
- Ensuring operational excellence: Duties to include the processing of goods for Authentication, Procurement, Visual Display, Returns, Order Pick Ups and Selling. Opening and closing the store, balancing the cash register
What We’re Looking For
- Minimum of 3 years in a leadership role, working in a fast paced retail or customer service environment
- Excellent client service and communication skills
- Comfortable with flexible work schedule to meet the needs of the business
- Tech savvy with the ability to work with multiple tech devices, google drive and apple products.
- Working with luxury handbags, accessories or fine jewelry and watches
- Salesforce experience preferred
- Bi Lingual preferred
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
Pay Rate
This position begins at $19.50/HR - $/25.00/HR for all New Hires into FASHIONPHILE's retail Philadelphia, PA location + UNCAPPED COMMISSION on all sales
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