The Dispute Management Process Expert role, based in the BSv organization, leverages knowledge of Dispute Management. They participate in or lead the achievement of service levels and key measurement targets of the team. They deliver a high-quality and cost-effective service to drive business outcomes, ensuring customer-focused and compliant services. The role involves adopting frictionless finance, processes, technologies, and methodologies for innovation and process improvements. Responsibilities also include collecting proofs of dispute validity and initiating resolving actions.