Call Center Representative

About Us

At Beloform Craft, we specialize in crafting customer-focused solutions that combine innovation, reliability, and precision. Our mission is to elevate client engagement through meaningful communication and consistent service excellence. Located in the heart of Atlanta, our team is committed to creating a supportive work environment where professionals can grow and thrive.

Job Description

Beloform Craft is seeking a Call Center Representative to join our customer service team in Atlanta, GA. This role involves handling inbound and outbound calls, resolving customer inquiries, and ensuring a high level of customer satisfaction. The ideal candidate is a clear communicator with excellent problem-solving skills and a commitment to delivering exceptional service.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner

• Provide accurate information regarding products, services, and policies

• Resolve customer concerns promptly and efficiently

• Document call information and maintain updated customer records

• Collaborate with team members to ensure consistent service delivery

• Meet individual and team performance goals

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in a call center or customer service role (1+ year)

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Problem-solving mindset with attention to detail

• Proficiency in Microsoft Office and basic computer navigation

Benefits

• Competitive salary ($46,000 - $60,000 annually)

• Opportunities for career growth and internal advancement

• Skill development and training programs

• Supportive team culture and professional work environment

• Full-time employment with consistent hours