Chatbot Specialist

About the Opportunity

Key Responsibilities: What You'll be Doing:

• Develop and execute AI Chatbot automations and other automations in the tools and technology integrated with chatbot to drive ROI
• Design user-centric conversational experiences and user journeys to enhance digital retail customer experience-Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents.
• Responsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy
• Identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation
• Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
• Manage the process of testing, implementing and maintaining the chatbot features including API and software integrations
• Assists bot manager in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.
• Stay up-to-date with industry trends and best practices in chatbot design and natural language processing (NLP) techniques.

Requirements: What We Look For In You

• Bachelor's degree in Computer Science, Engineering, or related field.
• Minimum 3 years of experience in chatbot development or related field.
• Experience with natural language processing (NLP) techniques, artificial intelligence, machine learning and ability to incorporate them into chatbot design.
• Experience with workflows creation and personalized experiences with conversion in mind.
• Understanding of machine learning algorithms and their application to chatbot development.
• Strong problem-solving skills and ability to troubleshoot issues.
• A self-starter who can take action with minimal supervision and consistently deliver against deadlines and goals.
• Comfortable with a metrics orientation, and can analyse reports and identify actionable insights to drive new opportunities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.