Claims Analyst

1 Month ago • All levels • $25,702 PA - $25,702 PA

Job Summary

Job Description

As a Claims Analyst at Likewize, you will be responsible for reviewing, assessing, and progressing claims, identifying and preventing fraud while ensuring genuine customers receive fair outcomes. You'll support fraud investigations, communicate with customers, and make clear decisions to safeguard the business. This role involves making informed judgments, conducting interviews, handling fraud-related claims swiftly, submitting data for analysis, meeting deadlines, and adhering to regulations.

Must have:

Experience in a similar analytical, claims, or fraud-focused role
Excellent communication skills (written and verbal)
Strong investigative mindset with interview skills
Attention to detail and commitment to accuracy
Ability to make confident decisions aligned with company policy and customer fairness

Perks:

22 days annual leave, Increasing through length of service
A competitive salary and benefits package
A supportive and collaborative culture
A fun and dynamic work environment
A range of learning and development opportunities
Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
Access to a GP at any time, with prescriptions delivered to your home or work
Enhanced Maternity, Paternity & Adoption
My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
A fully paid Employee Assistance Programme
Free access to the company gym
Free onsite car parking
Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

talent-acquisition

team-management

Job Details

Job Description: Claims Analyst Location: Crewe, Cheshire – Onsite
Salary: £25,701.89 Use Your Analytical Mind to Make a Real Impact Do you have a sharp eye for detail and a passion for problem-solving? As a Claims Analyst at Likewize, you’ll play a crucial role in protecting our business and customers from fraudulent activity—ensuring we continue to deliver trusted tech solutions at a global scale. Why Likewize? We’re a global leader in tech protection, support, repair, and sustainability—resolving over 250 million tech problems every year for 1 billion customers in 30+ countries. Trusted by the world’s largest telcos, banks, and brands, we power the digital world behind the scenes—so that technology simply works, whenever and wherever it’s needed.

Market leader in tech insurance and support solutions
Partnered with the biggest global brands
Innovating across insurance, warranty, trade-ins, repairs, recycling, and premium tech care
Focused on sustainability, customer experience, and digital transformation

What You’ll Do As a Claims Analyst, you’ll be responsible for reviewing, assessing, and progressing claims, helping to identify and prevent fraud while ensuring genuine customers receive timely, fair outcomes. You'll support fraud investigations, communicate directly with customers, and help safeguard our business with clear, confident decision-making. Key Responsibilities:

Make informed, balanced judgments on the progression and validity of claims
Conduct investigative interviews with customers when necessary
Ensure claims impacted by fraud triggers are handled swiftly and accurately
Submit data for trend analysis and support broader fraud prevention initiatives
Work towards daily deadlines and service-level targets
Maintain compliance with all relevant regulations (FCA, Consumer Credit, DPA)
Follow Likewize’s data protection and information security protocols

What You’ll Bring

Experience in a similar analytical, claims, or fraud-focused role
Excellent communication skills (written and verbal)
Strong investigative mindset with the ability to conduct interviews
Attention to detail and a commitment to accuracy
Ability to make confident decisions aligned with company policy and customer fairness
Proven ability to build trust with internal and external stakeholders
Strong team spirit and a proactive approach to solving problems

Join Us at Likewize At Likewize, every decision you make helps protect millions of customers and strengthens our global reputation. If you're ready to apply your analytical skills in a fast-moving, purpose-driven company, we’d love to hear from you. What do we offer? At Likewize, we care about you and your progression. We offer:

22 days annual leave, Increasing through length of service.
A competitive salary and benefits package
A supportive and collaborative culture
A fun and dynamic work environment
A range of learning and development opportunities
Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
Access to a GP at any time, with prescriptions delivered to your home or work
Enhanced Maternity, Paternity & Adoption
My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
A fully paid Employee Assistance Programme
Free access to the company gym
Free onsite car parking
Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ready to make a real impact in tech protection? Apply now and help us safeguard the digital world—one claim at a time. Ensure Fairness & Embrace Differences We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone. We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.