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Cloud Technical Solutions Engineer, Storage

Masovian Voivodeship, Poland (On-site)

Cloud Technical Solutions Engineer, Storage

2 Months ago • 2 Years + • DevOps • Undisclosed

About the job

11 skills required for this role

Add these skills to join the top 1% applicants for this job

java

shell

javascript

cpp

unix

data-structures

python

sql

linux

google-cloud-platform

cross-functional

Job Description

As a Cloud Technical Solutions Engineer, Storage, you will be responsible for providing technical expertise and support to customers using Google Cloud Platform (GCP) storage products. You will troubleshoot, diagnose, and resolve customer issues, acting as a consultant and subject matter expert for internal stakeholders. You will also work closely with Product and Engineering teams to improve the supportability of GCP storage products and collaborate with Site Reliability Engineering (SRE) teams to ensure high-quality production. This role requires a strong understanding of object storage systems, network troubleshooting, SQL querying, and Linux/Unix systems. You will be part of a global team providing 24-hour customer support, requiring flexibility in working non-standard hours or shifts.

Must have:

Bachelor’s degree in STEM or equivalent
2+ years troubleshooting customer issues
2+ years coding experience
Experience with object storage systems
Network troubleshooting experience
Experience writing SQL queries
Linux/Unix system knowledge

Good to have:

Experience in collecting and reading packet captures
Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

Preferred qualifications:

Experience with object storage systems (e.g., Google Cloud Storage).
Experience in Network Troubleshooting, including collecting and reading packet captures.
Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns.
System/Network Administrator level knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols.
Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you will develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple Product and Engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. Work non-standard work hours or shifts, including weekends, as needed.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.