Community Specialist, Channel Retail

3 Months ago • All levels • Community Management

Job Summary

Job Description

As a Community Specialist, you will represent Apple within partner stores, fostering customer relationships with the brand. You will directly sell products, collaborate with partners, and aim to increase customer acquisition. Your performance will be judged on your ability to influence even when not physically present in the store. You will provide exceptional customer experiences by showcasing products, accessories, and services. Furthermore, you will proactively seek opportunities to raise awareness among current and prospective customers, staying informed about technological advancements and changes impacting the customer journey. You will ensure that all Apple fixtures, product displays, and merchandising components comply with Apple's standards. Daily tasks will include visits to partners, along with daily maintenance and inspection of multiple points of sale, and escalating issues for efficient resolution. You will educate partners and customers via small training sessions and product demonstrations, promoting sales and encouraging Apple platform adoption. You will also share insights and feedback from store visits with other Apple teams.

Must have:

Represent Apple within partner stores.
Sell directly to customers.
Create new owners of our products.
Provide amazing customer experience.
Stay up to date on initiatives impacting the customer journey.
Ensure Apple fixtures and merchandising elements are up to date.
Provide daily care and inspection of multiple points of sale.

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Job Details

In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with your leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.