Customer Data Manager - Digital/ VOD

Role Accountabilities:  

- Data Collection and Management: 

• Implementing and managing projects related to collecting user data on Digital and VOD platforms. 

• Implementing and maintaining robust user identification solutions to ensure precise customer tracking across platforms. 

• Building business requirements for data collection and use, conducting business analysis, and mapping customer behaviour across digital services. 

• Developing and managing DMP and CDP tools and technologies to facilitate data collection and targeting. 

• Periodically review and improve data collection to adapt to new business needs or technological advances. 

- Technology and Development Supervision: 

• Overseeing the production and maintenance of web and mobile components for user data collection and identification. 

• Collaborating closely with the data engineering team to develop and refine data infrastructure to support scalable, efficient data collection and management systems. 

• Leading joint initiatives to design and deploy sophisticated algorithms and data-related solutions to enhance customer identification. 

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- Analytics and Collaboration: 

• Integrating requirements between AdSales and Analytics to optimize data collection efforts concerning customer behaviors and identification. 

• Cooperating with market measurement agencies such as Gemius and Nielsen for enhanced data analysis and market understanding. 

• Liaising with different stakeholders within the organization and external partners to ensure alignment and effectiveness of data strategies. 

- Regulatory Compliance and Supervision: 

• Ensuring all data collection adheres to legal standards and company policies, particularly concerning privacy and data protection. 

• Ensuring that all identification mechanisms adhere to high standards of security and privacy, protecting user data from potential breaches. 

• Supervising the collection, storage, and security of personal data, ensuring compliance with GDPR and other relevant legislation. 

- Additional Duties 

• Stay up to date with the latest industry trends, technologies, and regulations pertaining to digital media and customer data management. 

Required Qualifications and Experience: 

- Educational Background: 

• Bachelor’s or Master’s degree in Data Science, Computer Science, Information Technology, Statistics, or a related field. 

- Skills and Competences: 

• Strong analytical and problem-solving skills with a proven ability to manage large datasets. 

• Expert knowledge of data management principles 

• Good grasp and familiarity with Big Data and AI cloud solutions, preferably with a focus on AWS 

• Proficiency in data analytics tools and software, and knowledge of programming languages like SQL and Python. 

• Familiarity with GDPR and other regulations that apply to digital environments 

• Excellent communication and project management skills. 

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- Experience: 

• At least 3 years of experience in a similar role within Digital or VOD services environments. 

• Demonstrable experience in managing web and mobile data collection and analysis of customer behavior.  

• Working with Customer Data Platforms (CDPs), Data Managment Platforms (DMPs) or similar tools. 

• Working with solutions concerning 3rd party cookie phase out or/and user identification 

• Working experience in managing projects integrating cross-functional data collection requirements. 

• Previous exposure to advertising technology (ad servers, programmatic platforms) is advantageous. 

• Experience collaborating with external measurement agencies (Gemius, Nielsen) will be considered a plus 

• Having previous experience in Data Governance projects will be considered an advantage. 

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- Leadership and Collaboration: 

• Leadership skills to direct and mentor a team focused on data collection and user identification. 

• Ability to effectively collaborate with multiple teams, including IT, Ad Sales, Analytics, and external partners.