Senior Product Manager II, Commerce Performance & Insights

3 Months ago • 7 Years + • Product Management • Data Analyst • $152,200 PA - $223,600 PA

Job Summary

Job Description

The Sr. Product Manager II, Commerce Performance & Insights will build tools and capabilities for real-time monitoring and alerting across Disney's Commerce, Growth, and Identity systems. This involves designing automated dashboards, creating alerts for anomaly detection, improving data capture in tools like Adobe Analytics and Looker, and collaborating with engineering to resolve issues. The role requires expertise in data visualization, large datasets, SQL, Python, and strong communication skills. Responsibilities include establishing key performance metrics, reviewing them with senior leadership, authoring requirements for measuring new products and features, and providing insights to improve system performance and customer experience. The successful candidate will have 7+ years of experience in relevant fields, and expertise in anomaly detection and machine learning is a plus.
Must have:
  • 7+ years relevant experience
  • Data visualization expertise
  • Large dataset processing
  • SQL & Python proficiency
  • Strong communication skills
Good to have:
  • Anomaly detection experience
  • Machine learning expertise

Job Details

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also redefining Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

  • Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing dramatic growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

We’re seeking a Sr. Product Manager II - Commerce Performance & Insights to support building tools and capabilities for real-time monitoring and alerting across our Commerce, Growth, and Identity systems. These large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20 ms, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will assess the performance of these systems and provide insights that benefit the customers and the business. Additionally, in this highly visible role, where you’ll be working cross-functionally with product managers, engineers, etc.

The Commerce platform at Disney Entertainment has experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team on growing products, you will get to make a direct material impact on the future of The Walt Disney Company.

Responsibilities:

  • Design requirements for automated real-time dashboards to monitor and track performance of key systems
  • Create and embed trigger-based alerts for anomaly detection in real-time dashboards, and identify critical issues impacting performance of systems
  • Improve ways to capture data into existing tools like Adobe Analytics, Looker, Tableau etc.
  • Partner with engineering teams to investigate, troubleshoot and resolve anomalies, and restore system health
  • Collaborate with product to provide insights and recommendations to improve the performance of the systems, and enhance customer experience and business value
  • Establish critical metrics for performance of key systems, and develop a regular cadence to review them with senior leadership
  • Author and review requirements for measuring new products and features
  • Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed

Basic Qualifications

  • You have 7+ years of relevant work experience within direct-to-consumer, ecommerce, finance/fintech, media, and/or subscription services in domestic and/or international markets is preferred
  • Experience with data visualization to demonstrate and explain trends, patterns, outliers etc. to both technical and non-technical audiences
  • Experience with processing large, complex data sets, and deriving product & business recommendations
  • Expertise with structured or unstructured databases, and data processing languages such as SQL and Python
  • You have the ability to weave data into a narrative and tell a story, and recommend constructive next steps
  • You communicate exceptionally well - from small group discussions to large group presentations, and through strong product analytics memos that help drive alignment across multiple teams
  • Experience with anomaly detection, machine learning, and artificial intelligence capabilities at a large scale is a plus

Required Education

Education in STEM, technology, or business domains. An undergraduate degree in computer science, engineering, finance, mathematics, economics or related disciplines is a plus, MBA preferred


The hiring range for this position in Washington D.C. is $152,200 to $204,100 per year, in Seattle, WA is $159,500 to $213,900 per year and in San Francisco, CA is $166,800 to $223,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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