Customer Engineer, VMware, Google Cloud

1 Month ago • 6 Years + • DevOps

Job Summary

Job Description

As a Customer Engineer specialized in VMware, you will support Google Cloud Sales teams and drive goal, mission, and strategy around VMware solutions. You will meet with customers to facilitate business transformation, map success patterns, and publish assets to scale knowledge and support further customer success. Responsibilities include contributing to the technical evaluation process for VMware-as-a-Service, assisting sales teams in technical qualification of new opportunities, supporting VMware application deployments on GCP, recommending and prototyping VMware-aaS solutions, assisting the GTM team with field enablement, and contributing to solution and use case assets. This role requires extensive experience with cloud native architecture, VMware technologies, and networking, along with strong problem-solving and communication skills. Up to 50% travel is expected.
Must have:
  • 6+ years cloud native architecture experience
  • VMware architecture expertise
  • Solution design and costing for VMware in cloud
  • Customer-facing support experience
  • Sales team collaboration
Good to have:
  • VMware whiteboard design certification
  • IT infrastructure consulting experience
  • Experience with networking technologies (Linux, SDN, etc.)
  • Deployment methodologies (CI/CD, Chef, Puppet, Ansible)
  • Linux system administration and Enterprise applications

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience architecting solutions with VMware technologies, sizing and costing for VMware in cloud solutions.

Preferred qualifications:

  • Certification in VMware whiteboard design.
  • Experience as an IT infrastructure consultant or enterprise architect working in data center investment strategies and proposals.
  • Experience in networking (i.e., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, DNS, virtual private networks) and their application to PaaS and IaaS technologies.
  • Experience with deployment methodologies and technologies (e.g., CI/CD, Chef, Puppet, Ansible, etc.).
  • Experience with Linux system administration and Enterprise applications.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer specialized in VMware, you will support Google Cloud Sales teams and drive goal, mission, and strategy around VMware solutions. You will meet with customers to facilitate business transformation, map success patterns, and publish assets to scale knowledge and support further customer success.


In this role, you will identify and analyze industry trends that focus on VMware to recommend, plan for, and address core market opportunities with new solutions and use cases. You will enable the Sales team and counsel partners on the best way to position VMware on Google Cloud solutions, explain technical features, and problem-solve potential roadblocks on Google Cloud.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Contribute to the technical evaluation process with Google’s customers for VMware-as-a-Service (VMware-aaS) technical business cycles, managing product/solution briefings, proof-of-concept work, and the coordination of technical resources.
  • Assist the Sales teams in technical qualification of new opportunities for VMware-aaS on Google Cloud Platform (GCP), identifying key customer technical objections and developing technical solution strategies. Support Sales teams when deploying VMware applications in Google Cloud Platform (GCP).
  • Recommend, demonstrate, and prototype VMware-aaS on GCP solutions in customer environments, using best practices for VMware-aaS on Google Cloud.
  • Assist the VMware-aaS Go-to-Market (GTM) team with regional delivery of field-enablement for VMware-aaS on GCP solutions.
  • Assist the Infrastructure Modernization Solutions management team, contributing to solution and use case specific assets. Travel up to 50% of the time to customer sites, conferences, marketing events, and other VMware ecosystem related events.

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