Customer Program Manager

Purpose of the role

The Customer Program Manager (CPM) has the ownership of the operational strategy and translate the commitment to the customers in execution across Ocean and Logistics and is responsible for implementing new and additional business with the customer. The CPM applies awareness of the customer´s supply chain to drive improvements and efficiencies creating value to the customer and Maersk.

Key Responsibilities

Strategy:

• Understanding of the customer´s supply chain strategy and needs.
• Support the CPD within input to the joint strategic roadmap.
• Identify efficiency and optimization initiatives to increase profitability/reduce cost to serve.
• Digital transformation/new system implementation.
• Create a Maersk community around the account and create awareness of the customer.

Selling:

• Uncover customer pain points/supply chain challenges and define initiatives to address/eliminate same.

Delivering: 

• Monitor service delivery performance within scope assigned (Geographical/products) and provide oversight to CPD.
• Resolve operational escalations.
• Engage with 3rd party/non-Maersk partners (Customer suppliers, partners, services providers and vendors).
• Ensure foundation in place to deliver (eg. SOPs, Origin Workshops, etc).
• Support new/additional business is implemented.
• Ensure FINSOP and relevant financial measures are effectively managed.
• Ensure access to correct, rates, information and contacts on all third party (non-Maersk) suppliers and partners.

We are looking for

• Assertive/decisive and pro-active
• High sense of urgency and persistence
• Confidence in dealing with people and building relationships
• Ability to focus to define a vision, objectives and priorities
• Ability to see and act on both the big picture and the daily operational issues
• Able to give constructive feedback and challenge where appropriate
• Ability to manage stakeholders on various levels in the organization
• Maersk operational structure and functionality (system, products)
• Continuous improvement techniques and metric driven
• Supply chain optimization knowledge

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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