Customer Services representative

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Customer Service representative to join our team. The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

A Day in the Life:

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our Customer’s concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Who We’re Looking for:

Required:

• Education requirements: High school diploma
• List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English
• MS Office Intermediate
• Ability to perform work onsite.
• Schedule:
• Availability to work 48 hrs per week
• Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pm (Depending on Department requirements a 6 day or 5 schedule will be assigned for at least 6 months.)

Desired:

• Bachelor´s degree.

What You’ll Look Forward to at Nissan:

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
• Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.