Field Service Coordinator - Spanish

2 Weeks ago • 1 Years +

Job Summary

Job Description

Enphase Energy is a global energy technology company specializing in solar, battery, and EV charging products. This role involves providing customer support, scheduling field service technician appointments, and handling inbound calls, emails, and chats. Responsibilities include coordinating site visits, assisting team members with troubleshooting and administrative tasks, documenting activities in CRM, and representing Enphase professionally. The role requires conducting remote troubleshooting of Enphase products, managing warranty claims, providing pre-sales information, and assisting with site activations. Candidates must be open to working weekends and night shifts.

Must have:

Minimum 1 year of experience in Tech/Customer Support.
French language proficiency at B2 level.
Graduate degree (B.E/B.Tech/BCA/MCA/BSC/MSC).
Minimum 60% in 10th, 12th, and Graduation.
Strong verbal and written communication skills.
Computer literate (PC skills essential).

Good to have:

Mac OS knowledge is desirable.
Understanding of electrical concepts, AC/DC circuits.
Electrical or electronics background.
Experience in solar/PV environments.

3 skills required

3 skills required for this role

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Job Details

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customers the best experience and quick resolution.

What you will do

Enphase support teams work 24*7 and 365 days a year
Candidates will be required to make Outbound calls and set up appointments with Enphase End User Customer for support technician to visit the user’s premises
Coordinating with Enphase Field Service Technician to schedule site visits. Assisting other team-members with troubleshooting and/or administrative tasks as needed
Candidate may also be required to answer inbound Emails / Chats / Phone calls Enphase customers during assigned hours
Candidates must be open to work on weekends and night shifts
Documenting all activity in a central CRM/Help Desk software platform
Following departmental conventions and procedures
Participating in ongoing training/education of industry standards and Enphase product-specific information
Professionally represent Enphase via all communications mediums
Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
Performing other duties as assigned
Conducting remote troubleshooting of Enphase products
Troubleshooting, approving, and executing warranty claims
Providing pre-sales information about Enphase products
Assisting with the activation of new Enphase sites as needed

Who you are and what you bring

Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications FRENCH B2
Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
Should have a minimum of 1 year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
Strong verbal and written communications skills
Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
Exposure to solar/PV-related environments will be beneficial