Developer Support Engineer, Cloud Services

1 Month ago • All levels

Job Summary

Job Description

As a Developer Support Engineer, you will work closely with and support major gaming companies, being the first point of contact for their technical needs. You will need to respond swiftly to customer requests and solve challenging technical issues or escalate them. You'll thrive in a fast-paced live operational environment, observing, supervising, and taking action on multiple conflicting priorities simultaneously. Your attention to detail and forward-thinking approaches will drive success. Responsibilities include addressing customer requests, troubleshooting user needs, proactively supporting key metrics, escalating issues, and building relationships with third-party vendors.
Must have:
  • Customer-facing technical support with hosting/IaaS/cloud products.
  • Experience with Linux and Windows server administration.
  • High proficiency in spoken and written English.
  • Comfortable with shift patterns and working national holidays.
  • Knowledge of critical issue policies in a live operations setting.
Good to have:
  • Experience in a global shift-orientated team.
  • Experience in writing technical documentation.
  • Video game enthusiast.
  • Experience in the gaming industry, ideally backend systems for online games.
  • Previous experience with Unity engine.

Job Details

The opportunity
As a Developer Support Engineer (DSE), you will be working closely with and supporting some of the biggest names in gaming today. You will also be a part of both the local and distributed team of DSEs covering all timezones across a 24/7 remit, being the first point of contact for our user’s technical needs. You will play a key part in keeping some of the most prestigious games operational at all times and need to be adept at responding swiftly but articulately to our customer requests, as well as solving challenging technical issues on their behalf or escalating to other senior technical teams when required.

You’ll love and thrive in an expeditious live operational environment where the pace is never slow, actively observing, supervising and taking action on multiple conflicting priorities simultaneously. Your keen attention to detail and forward thinking approaches to troubleshooting will drive your and our end user’s success.

Does this sound exciting to you? If you're a technical expert with your fingers on the pulse of the latest groundbreaking hosting, gaming and cloud tech, we want to hear from you!

What you'll be doing

  • Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication
  • Ensure detailed understanding and troubleshooting of user’s needs across our variety of Unity Games Services products
  • Proactive support and supervising of key metrics and alerts from our products
  • Be comfortable escalating issues to relevant senior internal cross-functional technical teams when needed, support users and internal teams by assuming relevant roles within a defined incident management process
  • Build relationships with third party vendors to check, maintain or replace hardware as well as identify and fix network related issues

What we're looking for

  • Customer-facing technical support capacity with hosting/IaaS/cloud products and services
  • Proven record of experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
  • High proficiency in spoken and written English
  • Comfortable with working hours that include shift patterns of work (5 days on, 2 days off); weekend shifts and working national holidays are included as normal working hours in this role
  • Knowledge of critical issue policies and how to utilize them efficiently, especially in a live operations setting

You might also have

  • Worked as part of a global shift-orientated team
  • Experience in writing technical documentation
  • Video game obsessed - you know your latest Call of Duty from your Fall Guys!
  • Experience working in the gaming industry, ideally backend systems for online games
  • Previous experience with Unity engine

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID

Similar Jobs

Riot Games - Principal Software Engineer, Gameplay - Teamfight Tactics

Riot Games

Los Angeles, California, United States (On-Site)
2 Weeks ago
Playrix - Director of Engineering

Playrix

Georgia (Remote)
6 Months ago
Riot Games - Staff Software Engineer, Game UI

Riot Games

Los Angeles, California, United States (On-Site)
1 Day ago
Meta - Production Engineer

Meta

Menlo Park, California, United States (Remote)
5 Months ago
NVIDIA - Senior Research Engineer, Foundation Model Training Infrastructure

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Hitachi - Senior Modern Applications Solution Architect

Hitachi

Chicago, Illinois, United States (Remote)
6 Months ago
PeopleFun - Senior Unity Engineer II

PeopleFun

United States (Remote)
1 Week ago
Life church - Donor Relationship Manager

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
YallaPlay - Mobile Game User Acquisition Coordinator

YallaPlay

(Remote)
8 Months ago
Innovecs - Middle Technical Artist

Innovecs

Ukraine (Remote)
9 Months ago
Oculus VR - Technical Artist

Oculus VR

Washington, United States (Remote)
1 Month ago
Adglobe - Designer (Osaka)

Adglobe

Osaka, Osaka, Japan (On-Site)
6 Months ago
big point  - Senior Unity Developer

big point

(Remote)
7 Hours ago
Meta - Harmful Content Project Manager, Integrity Operations

Meta

Washington, District Of Columbia, United States (On-Site)
5 Months ago
Playrix - Lead Location Designer

Playrix

Ireland (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seoul, South Korea

5 min lab  - Technical Artist

5 min lab

Seoul, South Korea (On-Site)
1 Day ago
Krafton  - General Affairs/Welfare Operations Manager

Krafton

Seoul, South Korea (On-Site)
2 Weeks ago
Match Group - Senior Product Manager (Azar)

Match Group

Seoul, South Korea (Hybrid)
6 Months ago
Krafton  - IT Service & Solutions Manager

Krafton

Seoul, South Korea (On-Site)
1 Month ago
matchgroup - Sr. Machine Learning Software Engineer

matchgroup

Seoul, South Korea (Hybrid)
5 Months ago
Mistplay - Ad Operations Manager, APAC

Mistplay

Seoul, South Korea (Remote)
2 Weeks ago
SmileGate - Cinematic Director

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
SmileGate - Combat Planning

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
NVIDIA - Account Manager, Consumer Business

NVIDIA

Seoul, South Korea (On-Site)
1 Month ago
SmileGate - [Next Crossfire] 중국 서비스 PM 담당

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com. 


Download Unity: http://unity3d.com/get-unity

We're hiring! Visit our careers site: https://careers.unity.com

For support, please email: support@unity3d.com


Check us out on our other social channels: 

Twitter: https://twitter.com/unity

Facebook: https://www.facebook.com/unity3d/

Instagram: https://www.instagram.com/unitytechnologies/

San Francisco, California, United States (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Seoul, South Korea (On-Site)

Brighton And Hove, England, United Kingdom (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Brighton And Hove, England, United Kingdom (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

View All Jobs

Get notified when new jobs are added by Unity

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug