Field Service Engineer

2 Weeks ago • All levels • Operations

Job Summary

Job Description

The Field Service Engineer will repair, maintain, and install equipment in LBO, Gaming, and Public house establishments. This role requires a strong understanding of the company's products and efficient incident resolution, as well as knowledge of Field Services operational processes. Excellent organizational, communication, and process skills are crucial. Responsibilities include ensuring understanding of Tier and CPL processes, carrying out equipment repairs to quality standards, responding to service calls within SLAs, performing installations, changes, and removals, controlling and replacing parts, attending business review meetings, completing administration documentation, working on a seven-day shift rota (including holiday/absence cover), communicating effectively with employees and customers, maintaining professional standards, safeguarding company assets, complying with Health and Safety policies, maintaining the company vehicle, conducting PAT tests and PPM, and adhering to company policies regarding gambling regulations.
Must have:
  • Good General Education
  • Current Driving Licence
  • Problem-solving & troubleshooting
  • Prioritization skills
  • Excellent Customer care
  • Self-motivated & initiative
  • Effective communication
  • Adherence to Health & Safety
  • Company policy adherence
Good to have:
  • Leadership & coaching
  • Problem-solving expertise
  • Electronic/electromechanical servicing
  • Networking & network products experience

Job Details

The primary function of the role is to repair, maintain and install all types of equipment in LBO, Gaming and Public house establishments to the required Company and customer standards.
It is essential for the Engineer to understand the products serviced by the company and
to apply this knowledge to achieve the most efficient incident resolution. In addition, the engineer must have a strong understanding of Field Services operational processes and procedures.

Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role. Field Services is a fast-paced environment driven by high customer expectations. The Field Service Engineer is expected to provide a high level of customer care and to be able to achieve all key performance targets.

Main Responsibilities
• Ensure personal understanding of Tier along with CPL and to fully engage in the Tier process. (Employee development and training programme)
• Carry out the effective repair of equipment in LBO, Gaming and Public house establishments to the required quality standards.
• Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
• Carry out machine installations, changes and removals along with pre-wiring as and when required.
• Control and replace parts in accordance with laid down procedures.
• Attend regular business review meetings with field management to discuss performance and provide feedback.
• Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
• Service and maintenance are provided to our customers on a seven-day basis. All engineers will be required to work on shift rotas to suit our business and customer requirements. Changes to the shift rotas will occur from time to time. There will be a requirement to provide additional cover on service rotas as required to cover holidays and absence.
• Effective communication with all employees and customers, whether it be written or verbal.
• Promote and maintain a good relationship with customers and promote a professional company image at all times by ensuring standards of dress meets with company uniform requirements.
• Ensure all company assets are safeguarded in accordance with company procedures.
• Comply at all times with the Health and Safety at Work Policy.
• Ensure that all company policies and procedures are understood and adhered to at all times.
• To ensure company Vehicle is regularly serviced and maintained and kept clean inside and out.
• Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
• To ensure the Company social responsibility policies in relation to gambling and statutory provisions of the Gambling Act 2005 and the Gambling Commission License Conditions and Codes of Practice are fully complied with at all times.

Required Skills and Experience

• Good General Education.
• Current Driving Licence.
• Problem solving and troubleshooting skills.
• Ability to prioritise tasks.
• Excellent Customer care skills.
• Ability to develop oneself and work on one’s own initiative and be self- motivated.
• Approachability at all levels of staff and management.
• Sense of humour and ability to achieve the right balance between hard work and social needs.
• Occasional requirement to travel, including overnight stays.
• Flexibility with working hours.
• Ability to work within a wider operational team & fully contribute to management discussions.

Beneficial Experience

• Leadership and coaching skills.
• Adept at solving problems.
• Servicing of electronic or electromechanical products. For example, gaming industry, office equipment etc.
• Experience in networking and network products.

3080

Similar Jobs

The Walt Disney Company - Lead Compositor

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
• 2 Days ago
CD PROJEKT RED - IT Specialist

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
• 9 Hours ago
PwC - Assurance - Asset & Wealth Management - Senior Manager/Manager

PwC

Dublin, County Dublin, Ireland (On-Site)
• 4 Months ago
Voodoo - Senior Unity SDK Developer

Voodoo

Paris, ÃŽle-de-France, France (Hybrid)
• 2 Weeks ago
Seepia Playables - Gambling Game Producer

Seepia Playables

Finland (Hybrid)
• 6 Months ago
Unity - Senior Executive Assistant

Unity

United States (Remote)
• 2 Months ago
Keywords Studios (Player Support) - Regional Service Delivery Manager

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (On-Site)
• 1 Month ago
Tesla - Technical Support Tier 2 Specialist III

Tesla

Melbourne, Victoria, Australia (On-Site)
• 1 Week ago
Zengame Technology - VIP User Operator

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
• 2 Weeks ago
Evolution - Part-time Game Presenter - Weekend Shifts, $20-25/hr. (Customer Service Alternative)

Evolution

Atlantic City, New Jersey, United States (On-Site)
• 7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Senior Manager - International Tax (FDI)

PwC

Dublin, County Dublin, Ireland (On-Site)
• 4 Months ago
PAPAYA - Software Team Lead (Payments & Fraud)

PAPAYA

Warsaw, Masovian Voivodeship, Poland (On-Site)
• 2 Days ago
PwC - SAP - CPI - Senior Associate- Hyderabad

PwC

Hyderabad, Telangana, India (On-Site)
• 1 Month ago
PwC - IN_Associate _SAP SD/OTC_Enterprise App SAP_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
• 2 Months ago
InMobiInMobi - Head of Marketing, InMobi Partner Brands

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
• 1 Week ago
ByteDance - Credit Loan Collection Expert - Global Payment

ByteDance

Bangkok, Bangkok, Thailand (On-Site)
• 1 Month ago
The Walt Disney Company - Senior Portfolio Manager

The Walt Disney Company

Orlando, Florida, United States (On-Site)
• 11 Hours ago
Steel City Interactive - Principal Cinematics Artist

Steel City Interactive

Sheffield, England, United Kingdom (Hybrid)
• 1 Week ago
Wind River Systems - Senior Field Application Engineer/Linux Solution Architect

Wind River Systems

Tokyo, Japan (On-Site)
• 3 Months ago
N-iX - Senior Financial Accountant

N-iX

Krakow Am See, Mecklenburg-Vorpommern, Germany (Flexible)
• 1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Camborne, England, United Kingdom

Every matrix - CRM Manager

Every matrix

United Kingdom (Hybrid)
• 2 Weeks ago
Whatnot - Senior Technical Recruiter, Engineering

Whatnot

London, England, United Kingdom (Remote)
• 3 Months ago
Nielsen Holdings - Media Solutions Consultant

Nielsen Holdings

London, England, United Kingdom (Hybrid)
• 1 Month ago
Xsolla - Product Owner - Game Sales

Xsolla

London, England, United Kingdom (Hybrid)
• 2 Months ago
Rockstar Games - Tools Programmer (Mid/Senior)

Rockstar Games

London, England, United Kingdom (On-Site)
• 3 Weeks ago
Nagarro - Associate Distinguished Engineer, Enterprise Architect

Nagarro

United Kingdom (Remote)
• 3 Months ago
ION - Network Design Engineer - 4307

ION

Woking, England, United Kingdom (On-Site)
• 3 Months ago
Trailer Park Group - Lead Designer

Trailer Park Group

London, England, United Kingdom (Hybrid)
• 1 Month ago
Dambuster Studios - Senior Level Designer

Dambuster Studios

Nottingham, England, United Kingdom (Hybrid)
• 1 Day ago
Maverick Games - Rendering Engineer

Maverick Games

Warwick, England, United Kingdom (On-Site)
• 4 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Voodoo - Publishing Manager - Vietnam Lead

Voodoo

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Remote)
• 3 Months ago
Evolution - Arabic Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
• 3 Months ago
The Workshop - Technical Infrastructure Project Manager

The Workshop

Tocancipá, Cundinamarca, Colombia (On-Site)
• 2 Months ago
Tesla - Service – Virtual Service Specialist

Tesla

(On-Site)
• 1 Week ago
Evolution - Part-time Game Presenter - Weekend/Weeknights Shifts, $20-25/hr. (Customer Service Alternative)

Evolution

Atlantic City, New Jersey, United States (On-Site)
• 3 Months ago
Tesla - Workshop Supervisor

Tesla

Vienna, Vienna, Austria (On-Site)
• 1 Week ago
Fanatics - Data Analyst III

Fanatics

New York, New York, United States (Hybrid)
• 3 Months ago
Nagarro - Associate Principal Consultant, Operations

Nagarro

Shanghai, Shanghai, China (On-Site)
• 3 Months ago
The Walt Disney Company - Disney Vacation Club Associate (Aulani)

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
• 1 Day ago
Microsoft - Team Assistant & Office Manager

Microsoft

London, England, United Kingdom (On-Site)
• 2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Burton Upon Trent, England, United Kingdom (On-Site)

Chepstow, Wales, United Kingdom (On-Site)

Bolton, England, United Kingdom (On-Site)

Skipsea, England, United Kingdom (On-Site)

Withernsea, England, United Kingdom (On-Site)

Aylesbury, England, United Kingdom (On-Site)

Filey, England, United Kingdom (On-Site)

Burton Upon Trent, England, United Kingdom (On-Site)

Burton Upon Trent, England, United Kingdom (On-Site)

Newquay, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Inspired Entertainment

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug