Financial Aid Coach
Remote - United States
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Customer Engagement and Success Advisor/Financial Aid Coach serves as a key contact to provide best-in-class support to new and continuing students toward successfully completing financial aid documentation. This role helps applicants and continuing students navigate their financial aid journey beyond the scope of application. The advisor will work closely with the enrollment team to help their applicants navigate through to completing their financial aid in a timely manner focusing on the student completing the financial aid requirements to enroll. The advisor will use a consultative approach to provide solutions, resolve issues, and ensure satisfaction for both students and institutions.
This dynamic position requires interaction across various platforms, including phone, chat, email, and web-based systems. Advisors will be involved in proactive outreach to ensure student retention, success, and institutional satisfaction.
Primary responsibilities will include:
Student Engagement and Financial Aid Support
Customer Service and Support
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
Technical requirements:
Must be able to work from home with the following internet requirements:
Pay range is $16 - $18/hour depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
*This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV
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Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
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