Front Desk Agent - Winter Season 2025/2026

Company Description

Hotel Hermitage joined the prestigious Relais & Chateaux circuit in 1993 and boasts significant experience in luxury hospitality throughout the Alpine arc since 1975.

The work environment offered by Hermitage is dynamic and stimulating.

Our team represents the beating heart of our hospitality style: warm, welcoming, and attentive.

We are currently looking for new professionals to join our team.

If you are passionate about hospitality and want to deepen your skills in the hotel sector, if you are highly motivated and have a predisposition for teamwork, and if you appreciate Alpine beauty, we will be happy to evaluate your application.

Working alongside us, you will have the opportunity to grow professionally in a welcoming and familiar environment, with high-profile international clientele, and you can enjoy all the activities that Cervinia has to offer during your free time.

Hermitage Hotel & Spa in brief:

Classification: 5 stars

Available solutions: 39 (28 rooms and 11 suites)

Circuit: Relais & Chateaux

Network: Virtuoso Travel, EcoLuxury Retreats of the World

Spa by Bellefontaine

La Chandelle Restaurant (mentioned in the prestigious Michelin Guide 2025)

Job Description

In agreement with the Front Office Manager and under their supervision, the Front Office Agent will be responsible for welcoming guests and ensuring their loyalty, providing timely, courteous, and personalized assistance throughout their stay. Specifically:

• Welcoming hotel guests, restaurant clients, and external visitors
• Managing check-in and check-out procedures accurately and efficiently
• Coordinating with internal departments for escorting guests to their rooms or tables, including luggage transport to rooms
• Managing cash operations: issuing tax receipts, recording takings, initial accounting entries, and POS closing
• Supporting the management of the shuttle service for guest transport
• Possible support for the night shift, with guest assistance activities and administrative closing operations

Qualifications

• Proven experience of at least 2 years as a receptionist in high-end hotels (certified experience in international contexts preferred)
• A degree in hospitality, tourism, or linguistics is a welcome requirement
• Excellent command of Italian and English (knowledge of French will be a preferential title)
• Coordination skills and aptitude for teamwork, to ensure effective collaboration with the various departments of the facility
• Excellent knowledge of PC, main operating systems (Windows), Office suite, Outlook, and modern internet browsing tools
• Familiarity with industry portals and management software is welcome
• Solid knowledge of hotel techniques, combined with kindness, courtesy, patience, and diplomacy
• Possession of a driving license

Additional Information

• Fixed-term contract from late November 2025 to April 2026, with possibility of confirmation for the following season
• National Collective Bargaining Agreement for Tourism (CCNL Turismo)
• Full-time availability on shifts from Monday to Sunday with one day off
• Board and lodging (shared)