HR Shared Services Manager

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the Cape Town Office. 

The HR Shared Services Manager will play a critical role in establishing and leading MRI’s new centralized HR Shared Services team in Cape Town, South Africa. This leader will be responsible for building a high-performing team that delivers exceptional service to MRI’s global workforce across North America, EMEA and APAC. The HR Shared Services Manager will oversee key HR operational functions, drive process improvements, and ensure compliance, efficiency, and a best-in-class experience for MRI’s Pride members and managers.

POSITION RESPONSIBILITIES

HR Operations and Service Deliver:

• Oversee and manage day-to-day HR transactions, including Workday updates, compensation and benefits changes, and employment documentation.
• Develop and maintain standard operating procedures to ensure consistency and efficiency across all service areas.
• Partner with global HR teams to ensure seamless transition of tasks from regional teams to the HR Shared Services function.

Pride Self-Service Enablement:

• Collaborate with the People Technology team to develop and optimize self-service portals for Pride members and managers.
• Identify opportunities to enhance system functionality and user experience.
• Champion automation and process simplification initiatives to improve efficiency.

HR Helpdesk Management:

• Establish and lead a dedicated HR service desk to support Pride members and managers with HR-related inquiries.
• Develop a tiered support model with clear escalation paths to relevant HR teams.
• Monitor service levels and continuously improve response times and resolution quality.

Onboarding and Offboarding:

• Lead a seamless onboarding experience, including document collection, background check validation, and probation review coordination.
• Oversee a structured offboarding process, ensuring compliance with exit procedures, asset return, final compensation processing, and exit surveys.
• Work closely with the Talent Acquisition and IT teams to ensure new hires and exiting Pride members have a smooth transition.

Data Integrity and Compliance:

• Ensure HR data in Workday and other people systems is accurate, up-to-date, and compliant with global regulatory requirements.
• Conduct regular data audits and partner with internal stakeholders to maintain data integrity.
• Drive continuous improvements in data governance and reporting capabilities.

Process Improvement and Optimization:

• Lead the mapping and documentation of key HR processes in phase 1 to ensure clarity and consistency in service delivery. In subsequent phases, focus on optimizing documented processes and identifying additional opportunities for automation and efficiency improvements.
• Identify opportunities to enhance HR service delivery through technology, automation, and best practices.
• Implement key performance indicators (KPIs) and metrics to measure and improve service quality.
• Drive innovation in HR operations to enhance the Pride experience.

Stakeholder Management and Collaboration:

• Act as a key liaison between HR Shared Services and other HR functions, including Talent Acquisition, Total Rewards, and Employment Relations.
• Partner with regional HR teams to align on priorities and ensure a consistent service experience across MRI’s global workforce.
• Provide regular updates to leadership on HR Shared Services performance, challenges, and opportunities.

Team Leadership and Development:

• Hire, train, and develop a high-performing HR Shared Services team in Cape Town.
• Foster a culture of operational excellence, accountability, and continuous improvement.
• Implement training programs to ensure the team remains knowledgeable on HR processes, policies, and systems.

EXPERIENCE + QUALIFICATIONS

• 7+ years of experience in HR operations, shared services, or related HR roles, with at least 3 years in a leadership capacity.
• Strong knowledge of HR processes, employment lifecycle management, and compliance requirements across multiple regions.
• Experience with HR technology platforms, particularly Workday, is highly preferred.
• Demonstrated ability to lead and develop teams in a fast-paced, service-oriented environment.
• Excellent problem-solving, process improvement, and change management skills.
• Strong communication and stakeholder management abilities, with experience working across multiple time zones and cultures.
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

• Have confidence in your health with our offered Medical Aid Scheme.  

• Invest in our competitive Personal Pension plan and help set you up for your future. 

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes  

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge? 

We know the confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.