Implementation Manager, Shanghai

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Implementation Manager

Adyen is looking for an Implementation Manager to help our prospective, and existing merchants integrate or enhance existing integrations. This position requires a technical background and a commercial mindset when supporting merchants in designing potential solutions for accepting payments.

What you’ll do

• Solution Design: Serve as the chief technical consultant for our merchants during their integration with Adyen; ensuring the technical integrity and quality of their integration to ours to a wide variety of merchants in different verticals and technical platforms
• Project Management: Work closely with the merchant and the various Adyen teams across the world to guarantee a high-quality project delivery
• Technical Pre-Sales: Assisting the Sales team to propose technical solutions with potential merchants to determine technical requirements and ensuring that all necessary information is collected prior to the integration
• Consultation: Consult with the merchant on how to optimise payments using the Adyen platform. Key focus areas will be unified commerce (combining online and in-store payments to help merchants create a single view of their customers, optimization of conversion rates, risk management and many more
• Influence Product Development: Form a key part of feedback loops for the organisation, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel, building strong relationships internally and externally
• Based in Shanghai, with opportunities to travel across Asia and beyond to assist our merchants and interface with other global offices
  
  

 Who you are

• At least 5+ years of work experience in implementation engineering / solution architect / technical implementation or related field
• Analytical skills: Able to come up with and communicate very pragmatic and practical solutions to complex integration problems
• Problem Solving: You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity
• Knowledge: Having a good understanding of various areas of IT software to architecture and network, combined with experience with Web APIs and software development internet technologies and knowledge of technical processes (e.g. SQL / HTML / JavaScript / PHP / Java / Scripting). A good understanding of the payments industry will help you excel in this position
• Communication: You enjoy communicating with people at a variety of levels across different business areas of our merchants, in a concise manner, whilst having a good commercial impact awareness of your conversations
• Self-Motivated: You are committed and have demonstrated an ability to maintain high levels of productivity with minimal supervision. You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests
• Language: Fluent in English and Mandarin. Any additional language capability is a bonus
  
  

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.