Jira Project Coordinator (QB - 090624)

3 Months ago • 2 Years + • Administrative • Product Management • $12,000 PA - $24,000 PA

Job Summary

Job Description

This role involves managing and coordinating the implementation of tasks across various teams using Jira. Responsibilities include JIRA configuration and administration (creating projects, managing workflows, optimizing user experience), project support and collaboration (overseeing progress, facilitating communication, providing updates), managing user roles and permissions, workflow creation and management, project configurations, dashboards and reports, and integrations with other tools. The ideal candidate will have at least 2 years of project management or coordination experience, proficiency in Jira, strong organizational and communication skills, and the ability to manage multiple projects and meet deadlines.
Must have:
  • 2+ years project management/coordination experience
  • Jira project management & ticket tracking proficiency
  • Strong organizational & communication skills
  • Manage multiple projects & meet deadlines
  • JIRA configuration and administration
  • Project support and collaboration
Good to have:
  • Experience with cross-functional teams
  • Familiarity with Agile/Scrum
  • Problem-solving & team-oriented mindset
  • Adaptable to fast-paced environments
Perks:
  • Flexible hours with PST overlap
  • Competitive salary ($1000-$2000 per month)

Job Details

Description

At a leading company in laboratory efficiency software, they are not just developing technology—they are defining the future of lab operations. Recognized as the top-rated LIMS provider in North America on G2, they are at the forefront of enhancing scientific discovery and innovation. Joining their team means becoming part of a dynamic, fast-growing, and forward-thinking environment where each contribution directly impacts the success of client laboratories.

Role Overview

The company is seeking a Jira Administrator/Project Coordinator to manage and coordinate the implementation of tasks across various teams. This role requires overseeing projects to ensure timely, within-scope, and on-budget delivery, primarily using JIRA for ticketing and project tracking. The Jira Admin/Project Coordinator will work closely with cross-functional teams, facilitating communication and ensuring the smooth execution of projects.

Responsibilities

  • JIRA Configuration and Administration:
    • Creating JIRA projects for new customers based on Statement of Work.
    • Creating JIRA project plans for new customers based on Statement of Work.
    • Managing project workflows using JIRA, including creating, assigning, and tracking tickets across multiple teams.
    • Implementing and maintaining JIRA configurations to optimize workflows and user experience.
    • Monitoring JIRA for any blockers or delays and proactively addressing them.
    • Identifying opportunities to improve JIRA workflows and processes.
  • Project Support and Collaboration:
    • Collaborate with internal teams and stakeholders to ensure project tasks are completed on time within JIRA.
    • Oversee the day-to-day progress of projects and ensure alignment with the overall project timeline within JIRA.
    • Facilitate communication between teams, ensuring all parties are aware of project status and any issues that arise through JIRA.
    • Provide regular updates to stakeholders on project progress, risks, and issues within JIRA.
  • User Roles and Permissions:
    • Managing user roles and permissions in a JIRA cloud instance, including the creation, modification, and assignment of permissions.
    • Ensuring that team members have the correct access without compromising security.
    • Handling complex permissions setups, such as managing permissions for multiple teams with varying levels of access or implementing role-based access control (RBAC).
  • Workflow Creation and Management:
    • Creating and managing workflows for JIRA projects, including identifying workflow requirements, designing transitions and statuses, and configuring automation.
    • Customizing JIRA workflows to meet the unique needs of implementation teams, including addressing any challenges that may arise.
  • Project Configurations:
    • Managing JIRA project configurations across multiple projects, maintaining consistency and scalability while allowing for project-specific customizations when needed.
    • Implementing best practices for managing project templates, issue types, and other configuration settings.
  • Dashboards and Reports:
    • Creating or optimizing JIRA dashboards or reports for implementation teams.
    • Ensuring that the data presented in dashboards and reports is actionable and aligned with the team's objectives.
  • Integrations:
    • Managing integrations between JIRA and other tools (e.g., Confluence, GitHub, Slack) in a cloud environment.
    • Setting up and troubleshooting integrations to improve efficiency and collaboration for the team.

Requirements

  • Minimum 2 years of experience in project management or coordination.
  • Proficient in JIRA for project management and ticket tracking.
  • Strong organizational and communication skills.
  • Ability to manage multiple projects and meet deadlines.
  • Systems-oriented and detail-focused.
  • Fluent in conversational English.
  • Bachelor's degree required.

Preferred

  • Experience working with cross-functional teams.
  • Familiarity with Agile or Scrum methodologies.
  • Problem-solving mindset: seeks independent solutions to challenges.
  • Team-oriented: builds effective relationships across departments.
  • Adaptable: comfortable managing changes and shifting priorities in a fast-paced environment.

Benefits

  • Flexible hours with a PST overlap
  • Competitive salary - $1000-$2000 per month

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