Junior Analyst – IT Product Support

Company:

MMC Corporate

Description:

Marsh McLennan (MMC) has established its EMEA Technology Hub in Cluj, Romania, reflecting our commitment to innovation and excellence. This hub is central to our digital strategy, addressing emerging challenges and enhancing service delivery through advanced technology solutions that empower our clients and promote sustainable growth.

We are currently seeking a highly skilled and motivated Junior Analyst - IT Product Support to join our global operations team based in the Cluj-Napoca. In this role, you will play a vital part in providing technical applications support across a range of technologies, ensuring seamless operations and exceptional service delivery.

We will count on you to:

• Be a part of a global operation team.
• Interact with diverse colleagues and stakeholders from various lines of business within MMC.
• Participate in regional projects.
• Respond to incidents within SLA.
• Communicate and follow up with colleagues on all incidents and requests.
• Escalate incidents and questions to appropriate support groups.
• Use the corporate incident management system to record and track incidents.
• Provide technical applications support across a range of technologies, including but not limited to Java, Kubernetes, SQL and MongoDB.
• Take ownership of end-user incidents, providing effective communication and resolution.
• Participate in an on-call rotation to provide after-hours and weekend support.

What you need to have:

• A technical degree with internship experience, or a non-technical degree with at least 1 year of helpdesk experience with a focus on customer service.
• Working experience in any project/app supported using any latest tech stack, such as React, Python, Angular, Java, MongoDB, SQL Server, or Oracle DB.
• Troubleshooting experience using tools such as Datadog, Splunk, Grafana, App Dynamics, and Kibana.
• Experience with relational databases, particularly Oracle and MS SQL Server
• Experience supporting containerized applications.
• Familiarity with incident management tools such as ServiceNow or Zendesk

What makes you stand out?

• Strong interpersonal skills to work effectively with both technical and non-technical personnel.
• Commitment to a high level of user satisfaction through good customer communication and relationship building
• Drive to succeed paired with a continuous desire to learn
• Demonstrated ability to be flexible with working hours, reacting to situations within the App Support environment.
• A team-oriented mindset.
• Excellent communication skills in both Romania and English.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders;
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme;
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.