Site Reliability Engineering - Engineer I

The Opportunity

“The Site Reliability Engineering group is a global team responsible for providing 24x7 operational support of the company's Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with exceptional diagnostic and problem solving skills.  You’ll have an opportunity to work with a diverse set of technologies and resolve incidents that can span a wide breadth of technical challenges.” – Sr Director, Site Reliability Engineering.

What You’ll Contribute

• Support the full stack of Public Cloud, Private Cloud and hosted web-based applications.
• Customer centric focused driving a commitment towards preventing recurring problems and enhance support processes.
• Manage the operations and stability of the environments in accordance with established procedures and best practices
• Contribute to continuous improvement within those processes and procedures. 
• Drive incidents to resolution. 
• Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

What We’re Seeking

• Strong problem-solving and analytical skills.
• Ability for building rapport and handling customers over high-pressure situations and escalations.
• Proven experience with RedHat Enterprise Linux (RHEL).
• Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM). Outsystems a plus.
• Support Knowledge of cloud platform Amazon Web Services (AWS) such as EC2, EKS, Lambda, S3.
• Support knowledge of containerization technologies such as Docker and/or Kubernetes.
• Experience with observability tools such as Kibana, Splunk, Prometheus.
• Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
• Experienced with LDAP design, implementation and networking.
• Knowledge of Storage Management Solutions (SAN, NAS, etc.).
• Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired.
• Familiarity with ITIL standards and technologies (ServiceNow)
• Scripting/programming experience in Puppet, PowerShell, PERL, .NET, Python , bash or UNIX Shell a plus.
• Experience in full-stack software development with Java, debugging, log analysis, is also a plus.
• Work schedule Saturday to Wednesday, 11:00am to 8:00pm

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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