Payment Insight & Performance Consultant

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
• Part of the overall Enterprise Platform Growth team, EPC leverages their data analysis, creative problem solving and passion for helping our merchants to advise on and resolve complex performance issues and drive adoption of PayPal’s products and services
• This is a global role, and the EPC team will engage with merchants across all verticals PayPal serves. However, the position is expected to provide a deeper level of expertise on US market needs

Meet our team:
• The Enterprise Performance Consulting (EPC) team is a global team composed of data-driven consultants who are responsible for working directly with PayPal’s top enterprise merchants on critical opportunities and issues

Job Description:

Your way to impact:

• The successful candidate will be an energetic and deep-thinking analyst who enjoys driving insights, putting frameworks in place to improve merchant performance, and has a proven track record of distilling complex topics into impactful narratives

• This role will continuously partner with Product, Sales, and Analytics to understand, size, convey, and rapidly scale key client learnings across our portfolio

Your day to day:

• Generate, leverage and scale insights from engagements to empower the broader PayPal organization, proactively source new business opportunities, and maintain PayPal's position as a thought leader

• Influence product prioritization by supporting the impact sizing and business case development of themes identified from voice of the merchant demand and engagements

• Drive adoption and retention of PayPal's products and services through data-driven storytelling, ROI analysis, and modeling

• Collaborate with our analytics organization to develop foundational tools (e.g., dashboards) and instrumentation to address and scale key learnings from engagement insights

• Continuously work to identify proactive client engagement opportunities for the broader enterprise consulting team

• Illustrate a deep understanding of the payments ecosystem and the ecommerce landscape. Stay up-to-date on the latest payment trends, including regulatory changes and network mandates and their impact on our customers' business models

• Act as a service to support development of proof points and collateral to drive adoption of PayPal’s products and services. Shepherd case studies and testimonials to completion

• Frequently pull together and manage partners both internal and external to drive client outcomes. This includes but is not limited to: Product, Engineering, Marketing, Sales, Issuing Banks, and Networks

• Partner with product to evolve insights into client-facing production environments where appropriate

What do you need to bring:

• At least 5 years of experience in the payments industry, ideally in checkout, issuing, or card processing

• World class strategic and analytical thinking with an excellent ability to put complex ideas into clear frameworks

• Strong track record in developing strategic insights and driving outcomes from quantitative and qualitative data 

• Extremely fluent in SQL and data visualization tools (e.g., Tableau, Python) with sharp analytical skills-ability to dig into large data sets to distil actionable insights

• Familiarity with developer toolkits and integration components such as SDKs, APIs, etc.

• Strong collaborator, with experience working across teams to drive results. Experience working with product and engineering is a plus

• Bachelors Degree required, MBA or quantitative degree preferred, but not mandatory

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.