People Services Advisor

Job Description:

The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change. Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements) Provides service -related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries Responsible for responding to external HR queries including reference requests Radically collaborates with specialist teams (e.g. payroll, COE’s, finance, legal, tech etc) to deliver KPIs and high -quality services that are compliant with global standards and meet business expectations Building knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team

• Ensures the accuracy and timeliness of processing of HR and payroll data
• Identifies and monitors variance between current and previous payrolls and address variances
• Coordinates data and reporting requirements and solutions to HR, Benefits, Finance and Business units as well all regulatory authorities
• Implements new and improved payroll processes in collaboration with HR Operations, Benefits, Finance and the businesses
• Solves routine and complex employee issues
• Provides ad-hoc HR financial information requests and project assistance as and when needed
• Supports the audit process, liaising with external and internal auditor on appropriate information, controls, policies and procedures
• Provides recommendations for enhancements to processes and systems
• Builds good working relationships with all business partners, HR, Finance and vendors

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