People Technology Specialist

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍 London/UK Remote |  Benefits | Hear from the team ✨

The People Technology team enables People Systems at Monzo. They own and maintain all the technology that underpins People team actions and objectives and continuously work to improve processes and ways of working. 

This role is instrumental in helping to manage and optimise our People Tool tech stack. This dynamic and varied role manages performance and maintenance for our People tools whilst driving efficiencies around processes and solutions. We are looking for a Systems Specialist who is passionate about technology and data, provisioning great service and is able to think holistically across the people landscape. Keeping a customer-first mindset, you’ll be working closely with the Head of People Technology  in building, designing, delivering and maintaining all People Systems across Monzo.

🔑You’ll play a key role by…

• Advanced Systems Configuration & Maintenance skills
• Supporting & developing complex Integrations
• Documentation
• Partner with stakeholders across People Team and the wider business to implement solutions and improve processes, identify development areas and provide technical solutions utilising People Systems and Technology. 
• Design & implement automated solutions for HR processes
• Data Audits. Auditing and ensuring data integrity and security across all People Tech tools,
• Advanced report writing/creation. Build basic and complex advance reports to meet data and MI requests. 
• Manage support queries and support junior members of the team as second line support escalation. 
• Provide support for system upgrades and enhancements to include prioritisation, functional design, documentation, testing, training, implementation and support model design. 
• Design, develop and implement technology solutions that increase operational efficiency, maintain compliance and positively impact customer experience. 
• Review business processes to ensure system features are being fully utilised and identify tool functionality that may provide improvements. 
• Support, advise and train the People team on using People tools and best practice. 
• Identify and troubleshoot complex technical issues, investigate and resolve quickly and efficiently. 

🤩 We’d love to hear from you if…

• 3+ years of configuration & build experience within enterprise level People Systems including a leading role within an implementation project. 
• Experience building and maintaining complex integrations.
• Project management capabilities and personal organisational skills to deliver against projected timelines. 
• Excellent problem solving skills.
• Ability to effectively communicate complex technical solutions to different functional stakeholders at all levels of the business. 
• A strong background and experience with HRIS/HCM configuration and administration.
• Experience with other people tools - ATS, LMS, Recruitment tools, experience platforms, performance management tools is a plus. 
• Analytically minded with advanced excel skills who loves to solve problems.
• Ability to use data to inform decisions.

🙌What’s in it for you

💰We’re flexible on the base salary, depending on experience ➕ stock options

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps:

• A 45-minute call with a recruiter
• An initial conversation with someone from the team
• 2–3 final stage interviews held remotely via Google Meet

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-TK1 #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual attention, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊