Product Manager

You will report to the Director of Product & Customer Success (as part of the EAIT Business Management team) and will build the next generation of IT products to prepare our organization for the management of business operations of the future. Working with IT functions across the company, you will identify impactful opportunities and work with delivery teams to make solutions come to life!

Create product line vision, goals and roadmap based on solving partner and customer’s biggest problems

• Work with your team to understand goals and projects, aligning the product strategy to their needs
• Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through research, empathy building and sentiment monitoring
• Collaborate with relevant team members to define goals that bring cohesive experiences
• Determine product strategy that aligns with EA’s broad product ecosystem, considering industry trends, vendor marketspace and organisational priorities

Determine what capabilities and delivery approach will have the biggest return on investment

• Working with Customer Success Managers, transform research insights or customer requests into prioritised capabilities that solve the underlying need
• Define and communicate customer journey, process maps and detailed user stories/feature requirements

• Partner with engineering, UX and external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value
• Trade-offs and fit gap analysis to lead product decisions and set team member expectations

Manage delivery cycle to take ideas from concept to implementation

• Refine requirements based on prototyping, hands-on testing and iterative feedback, being a bridge between customer desires and technical realities
• Create end-to-end product release including feature design, integrations, data migration, cutover from legacy applications, support.

• Manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximising value within a timeline and resource constraints
• Manage budget and spend, improve return on investments
• Track and communicate progress while managing customer, team member and leadership expectations

Manage change and improve product to adapt to changing customer needs

• Facilitate collaboration with team member groups to lead process, people and policy changes to enhance product changes
• Build awareness, excitement and knowledge of new features through several customer communication channels and potentially training material creation and facilitation of training sessions
• Work with Customer Success Managers, solicit customer feedback and analyse data to constantly test product and approach

Directly and indirectly manage work of other product managers

• Provide oversight and coaching to less senior team members, including detailed quality reviews
• Bridge decisions, issues and focus of multiple products to ensure product line as a whole is delivering a good user experience optimising resources

Qualifications/Skills:

• Business / Computer Science Degree or equivalent professional qualifications
• Build subject matter expertise and customer empathy which is applied to create successful products
• Will consider 8+ years industry experience in either product, business analyst or program management roles with recent product management experience
• Experience of products & processes in the Software and Asset Management area
• Guide work across an organization
• Demonstrated strategic vision and tangible goals in a complex, ambiguous, and through:
  • Proactive, organized and detailed planning including timeline & budget considerations
  • Comprehensive end-to-end thinking
  • Anticipate potential issues creative solutions