Salesforce Functional Lead

Job Description:

Merkle Aotearoa | Wellington | Permanent | Full time | R1095024

• Flexible/Hybrid working environment with optional 2 days WFH
• 5 weeks annual leave (after 2 years of service) plus additional wellness days each year
• Great learning opportunities with our people, platforms and external partnerships
• A collaborative, innovative and supportive local team of Salesforce professionals with Auckland and Wellington offices, and a global talent network.

About us

Merkle Aotearoa are a leading Digital Transformation Consulting firm in New Zealand and are a part of the dentsu group, Asia Pacific’s largest and most awarded agency network. For Merkle, this means we focus on delivering connected experiences for our customers customer, using human centred design principles and actionable data/insights, to implement world class Salesforce solutions and digitally led transformation.

At Merkle our purpose is to bring our customers closer to their customers, partnering with organisations to accelerate the design and delivery of strategy, and to lift organisational performance. Our focus is to create the conditions for an organisation, and the people within it, to thrive. This means solutions that leverage best practice insights, tailored to client context.

What your role and typical day might look like 

As a Functional Lead, you play a critical role leading a team of Salesforce consultants to design and implement innovative solutions delivering great outcomes for our clients.

You will be supported by an exceptional team of architects, UX designers, BA’s and Delivery Leads to take an experience led approach, bringing new ways of working and the Salesforce vision to life.

As a leader, you will mentor and support the development of our people helping them achieve their goals and ambitions along the way.

Responsibilities could include 

• Using your Salesforce expertise to design and build innovative solutions aligned to the clients goals.
• Owning the functional aspects of an implementation ensuring alignment to best practice across the solution design, build and documentation.
• Proactively supporting team members to resolve issues, clarify needs and gather feedback on solutions.
• Mentor, inspire, and motivate team members to uplift capability, produce high quality outcomes and output that meets or exceeds client expectations. 
• Showing your passion for learning and all things Salesforce through the attainment Salesforce certifications and related skills.
• You will act as a multiplier in learning initiatives, sharing your passion skills and experience with the wider team.
• Actively participate and contribute to the social fabric of the Wellington office.

A bit about you 

• Prior experience as a Senior or Lead Functional Consultant implementing solutions in at least one of the following areas: Sales Cloud, Service Cloud or Experience Cloud.
• Experience working in either a Consulting or Professional Services firm, or a vendor/customer style environment
• Experience with Public Sector Solutions or in a multi cloud environment would be highly beneficial
• Experience implementing Salesforce leveraging the principles of Human Centred Design, Usability and Accessibility
• Supporting presales activities that could include business case development, RFP responses, pitches and demos
• Excellent presentation and communication skills that allow you to manage stakeholders at all levels
• Business analysis and critical thinking skills to diagnose problems with users, create solutions and documentation
• Knowledge/experience in DevOps, and CI/CD pipelines will be beneficial
• Relevant Salesforce and tertiary certifications

Become a champion for meaningful progress

At Merkle and dentsu Aotearoa, our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless, we look forward to having you join us.

Next Steps
Sound exactly like the sort of role for you? Apply now!

Please note, we are not able to sponsor work visas for this position. Only candidates with current/existing work working rights for New Zealand will be considered.

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