Senior Account Manager

About Stash:

There have always been platforms, like app stores and consoles, getting in the middle of gamers and game developers (did you know they take 30% commissions on each in-app purchase?). Stash sees a future in which developers can be their own platforms for the first time by delivering excellent direct-to-consumer experiences. We offer game developers a suite of tools that enable them to directly sell to and engage with their players, including web shops, custom game launchers, and payment processing. That way, games can finally interact with their players on their own terms. Founded by Twitch co-founder Justin Kan, Zynga executive Robin Chan, and Googler engineer Dan Borstelmann, building great game experiences and successful companies is in our DNA.

Role Overview:

You’ll be the go-to person and trusted advisor for our premium customers - responsible for managing and nurturing post-sales relationships. Your main focus will be making sure our customers are happy and their needs and KPIs are met, always looking for ways to make their experience with Stash even better. You’ll leverage your attention to detail, great communication skills, and project management expertise to guide and support customers through every step of the Stash journey. By deeply understanding Stash’s solutions as well as our customers’ needs, you’ll make strategic recommendations to maximize their growth with Stash. Plus, you’ll get to work closely with our amazing product and engineering teams to advocate for customer needs and help shape the future of Stash.

Key Responsibilities:

• Manage and grow relationships with premium Stash customers
• Serve as the primary point of contact and trusted advisor for Stash customers, providing guidance and support
• Manage day-to-day communications for customers both internally and externally
• Deeply understand our customers’ strategic objectives and KPIs in order to maximize their direct-to-consumer growth
• Communicate and advocate for customer needs to the product and engineering teams to ensure expectations are met
• Become an expert in Stash solutions and educate customers on new features and products
• Ensure customer satisfaction by addressing concerns and being proactive
• Manage and prepare performance reports and strategic recommendations for customers to help them achieve their goals

Preferred Qualifications & Experience:

• Fluent English - a MUST
• 4+ years in a customer-facing role
• Game industry background
• Willingness and ability to travel
• Strong people skills
• Excellent written and verbal communication skills
• Outstanding relationship management skills