Senior Director, Account Management

The NA, Sr Director of VAS Account Management will be responsible for driving a scaled and efficient Account Management process and driving the growth of Value-Added Services (VAS) indirect revenue.  Their team will consist of 7 direct reports that are responsible for activating, retaining and growing indirect revenue through channel and partner relationships.  They will partner closely with NA regional sales, delivery, solutions and product leadership to execute initiatives designed to grow NA VAS indirect revenue.  Major focal points will include setting the strategic direction for the team in alignment with the broader VAS organizational goals, assigning the team to the highest revenue opportunities, creating a efficient operating environment, and developing talent.  This role will also engage directly with large strategic partners to drive business development.

• Build and enhance Partner Programs such as Reseller, Services, Referral, Platform, Sponsorship/Branding

• Establish, execute and monitor operating procedures for the team, e.g.

• Develop tools and capabilities that allow the team to support field enablement for Partner Program elements such as, Incentives, Rules of Engagement, Deal Registration

• Create reporting structures to collect and manage feedback from partners and use that information to enhance programs or create initiatives to improve partner experience

• Work cross functionally with sales operations, marketing, finance, enablement and technical teams to secure, operationalize and manage all aspects of the overall Account Management

• Measure and manage team results and articulate performance and support needs to senior leadership.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.