Senior Leader - Fiduciary

Company:

Marsh

Description:

We are seeking a Senior Leader - Fiduciary to join our UK Operations Team at Marsh. This role will be based out of our Norwich office. This is a hybrid role that has a requirement of working at least 3 days a week in the office.

The role: Senior Leader – Fiduciary

The Senior Leader - Fiduciary will be responsible for developing and implementing operational plans and projects in line with established standards and regulatory requirements to deliver exceptional client service and financial results for Marsh UK.

You will lead a team of up to 10 colleagues covering areas such as Financial Reporting, Collections, risk and Internal Audit and be responsible for setting the strategic direction and driving the operational actions.

We will rely on you to:

Strategic

• Design and implementation of the Fiduciary Operations strategy and framework.

• Promote a culture of integrity, transparency and personal responsibility, welcoming challenge.

People

• An inspirational leader to deliver the people strategy ensuring sufficient resources and skills to meet objectives, identifying emerging requirements and succession planning.

• Ensure all activities are aligned and promoted in line with the Marsh culture.

• Actively drive CPD (Continuous Professional Development).

Operational excellence

• Drive improvements in client service collaboratively with the business stakeholders, other regions, functions.

• Drive Fiduciary client service metrics for the UK Operation.

• Drive reductions in the aged debt profile, improving collections through effective credit control, reducing unmatched cash and minimising revenue exposures and bad debt, ensuring best practice processes.

Change, Continuous Improvement

• Embed a continuous improvement culture constantly challenging the norm.

• Push the boundaries of E2E cycle time reduction, improve business outcomes, customer experience, reduction and or elimination of failure points, adoption of tactical automation.

• Collaborate with Project, Change Teams to drive, support and deliver change into the operation.

Regulatory 

• Embed governance & control framework across the operation.

• Ensure that legal, compliance, risk and regulatory obligations are met.

• Ensure key reporting requirements met for the UK Fiduciary operation.

What you need to have:

• Previous team leadership experience.

• Qualified Accountant (ACCA/CIMA)

• Knowledge within the insurance sector is ideal but other areas can be considered.

• Previous experience in an operation or a Fiduciary Leadership role.

• Previous change management experience/project management experience would be an advantage.

What makes you stand out:

• Financial Accounting leadership experience within the insurance sector.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.