Senior Analyst - IT Support

1 Month ago • 3 Years + • System Admin

Job Summary

Job Description

We are seeking a dedicated Senior Analyst - IT Support to join our Technical Support team. This role requires employees to be in the office five days a week. You will provide technical support across multiple lines of business, ensuring effective diagnosis, troubleshooting, and resolution of software and hardware-related issues. Responsibilities include delivering technical support through various channels, proactively communicating and following up on incidents, assisting with hardware and software setup and maintenance, logging and documenting issues, collaborating with engineering teams, and providing training on MMC systems. You will also participate in administrative tasks like time tracking and compliance.
Must have:
  • Associate's degree in technology or equivalent experience
  • 3+ years of technical support experience
  • Strong troubleshooting background
  • Knowledge of desktop OS and software
  • Excellent organizational and customer service skills
  • Effective communication abilities
  • Ability to work independently
Good to have:
  • Relevant industry certifications
  • ITSM understanding
  • Experience with local and remote teams
  • Willingness to work occasional evenings/weekends

Job Details

Company:

MMC Corporate

Description:

We are seeking a dedicated individual to join our Technical Support team at Marsh & McLennan as a Senior Analyst - IT Support. This role will require employees to be in the office five days a week.

In this role, you will be instrumental in providing technical support across multiple lines of business, ensuring effective diagnosis, troubleshooting, and resolution of software and hardware-related issues.

We will count on you to:

  • Deliver technical support to colleagues through various channels (in-person, phone, virtual) while adhering to agreed KPIs and SLAs.

  • Proactively communicate and follow up on incidents and requests, ensuring timely resolution and escalation as needed.

  • Assist with the setup, maintenance, and troubleshooting of all MMC hardware, software, and mobility technology.

  • Log and document all issues according to standard operating procedures and use the MMC Tech incident management system for tracking.

  • Collaborate with engineering teams to proactively identify and remediate at-risk devices and systems.

  • Provide training and knowledge sharing on MMC systems to maximize functionality and usage.

  • Participate in administrative tasks, including time tracking and compliance with training requirements.

What you need to have:

  • A minimum of an associate's degree in a technology-related discipline, or a combination of work experience, education, and training equivalent to a two-year college in a technology-related discipline.

  • 3+ years of experience in a technical support role with a strong troubleshooting background.

  • Strong knowledge of industry-standard desktop operating systems and software.

  • Excellent organizational, prioritization, and customer service skills.

  • Effective verbal and written communication abilities.

  • Ability to work independently and adapt to a changing environment.

What will make you stand out:

  • Relevant industry certifications and ITSM understanding.

  • Experience working with local and remote teams across different time zones.

  • Willingness to work occasional evenings and weekends for emergencies.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Similar Jobs

Capgemini - AZURE SOLUTION ARCHITECT

Capgemini

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Gigamon - Staff Technical Support Engineer

Gigamon

Santa Clara, California, United States (Hybrid)
1 Month ago
pentair - Sr Specialist Firmware

pentair

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Reddit - Senior Site Reliability Engineer

Reddit

New York, New York, United States (On-Site)
1 Month ago
BioFire - Clinical Applications Specialist I

BioFire

Salt Lake City, Utah, United States (On-Site)
1 Month ago
Wildlife Studios - IT Cloud Planning Analyst

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
7 Months ago
Coupa - Senior IT Systems Administrator

Coupa

Bogota, Colombia (On-Site)
2 Months ago
Anavation - Systems Administrator

Anavation

Clarksburg, West Virginia, United States (Hybrid)
4 Months ago
Omitron - System Administrator

Omitron

Alexandria, Virginia, United States (On-Site)
1 Month ago
Sagecor - Systems Administrator 4

Sagecor

Saratoga Springs, Utah, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Capgemini - EMC SAN Storage Administration

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Reliance games - Game Producer

Reliance games

Pune, Maharashtra, India (On-Site)
2 Months ago
Dream Games - Creative Producer, Brand Marketing

Dream Games

London, England, United Kingdom (On-Site)
11 Months ago
NVIDIA - Senior System Power Management Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
PwC - Consulting - Oracle Senior Consultant (Talent Pool)

PwC

Jakarta, Jakarta, Indonesia (On-Site)
10 Months ago
HCL Tech - Sr tech support spec - database support

HCL Tech

Massachusetts, United States (On-Site)
2 Months ago
Synechron - Senior .NET Developer (Emerging Technologies - Blockchain, AI, IoT)

Synechron

Chennai, Tamil Nadu, India (On-Site)
1 Year ago
Reltio - Senior AI Engineer - Agentic Applications & LLM Systems

Reltio

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Ubisoft - Lead R&D Scientist

Ubisoft

Shanghai, Shanghai, China (On-Site)
3 Months ago
Avalanche Studios Group - Senior Programmer, Rendering

Avalanche Studios Group

Montreal, Quebec, Canada (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Irvine, California, United States

BioFire - IS Capabilities and Communication Leader

BioFire

Salt Lake City, Utah, United States (On-Site)
2 Months ago
Activate Games - Team Lead (Store Supervisor)

Activate Games

Pembroke Pines, Florida, United States (On-Site)
3 Months ago
Vercel - Engineering Manager, Turbopack

Vercel

San Francisco, California, United States (Hybrid)
2 Months ago
Liquid Robotics - Systems Engineer

Liquid Robotics

Herndon, Virginia, United States (On-Site)
3 Months ago
Microsoft - Member of Technical Staff Platform Engineer

Microsoft

Mountain View, California, United States (Hybrid)
4 Months ago
Greenworks Sunrise Global Marketing - Human Resource Manager

Greenworks Sunrise Global Marketing

Morristown, New Jersey, United States (On-Site)
1 Month ago
Sony Pictures Entertainment - Analyst, Production Finance Systems

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
1 Month ago
Apple - Software Engineer (AI/ML), Ai & Data Platforms

Apple

Austin, Texas, United States (On-Site)
1 Month ago
Fortra - Data Protection Analyst

Fortra

United States (On-Site)
1 Month ago
The E.W. Scripps Company - Sr Director, Sales

The E.W. Scripps Company

Las Vegas, Nevada, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

System Admin Jobs

Apple - PLM System Administrator

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
The Walt Disney Company - IT Analyst - Sales IS Support

The Walt Disney Company

Montévrain, Île-de-France, France (Hybrid)
3 Months ago
Alpha Sense - IT Support Analyst II

Alpha Sense

New York, United States (On-Site)
1 Month ago
Mozilla - Business Systems & Data Platform Administrator

Mozilla

Canada (Remote)
1 Month ago
Marsh McLennan - IT Application Support Analyst

Marsh McLennan

Mexico City, Mexico (Hybrid)
3 Months ago
Omitron - System Administrator

Omitron

Alexandria, Virginia, United States (On-Site)
1 Month ago
Open Systems Technologies - Linux System Administrator - Aeronautics, Space, Defense (M/F)

Open Systems Technologies

Toulouse, Occitanie, France (On-Site)
1 Month ago
ISG - IT Procurement Analyst

ISG

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Capgemini - Major incident management (System Engineer/System Administrator/Consultant/Lead)

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
ARHS - M365 Expert / System Admin

ARHS

Luxembourg (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

Bogota, Colombia (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Sydney, New South Wales, Australia (Hybrid)

New York, United States (Hybrid)

Norwich, England, United Kingdom (Hybrid)

View All Jobs

Get notified when new jobs are added by Marsh McLennan

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug