Senior Staff Engineer, CRM Salesforce (Einstein AI)

👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:                                                                                                

• Total experience 10+ years  
• Strong experience in defining, designing, delivering, and deploying Salesforce-based technical solutions.
• Hands-on expertise and experience in Salesforce Sales Cloud, Einstein Dialog Flow (Einstein Bots), Unified Messaging.
• Excellent Salesforce programming skills (Apex and Visual force pages) and well versed with salesforce lightning framework and lightning web components.
• Ability to translate business requirements into technology solutions on Salesforce suite of products.
• Design & Architect on Data Model, Sharing & Visibility, Security, Using Out-of-Box (OOB) features Vs. Custom Development Vs. 3rd Party (AppExchange) products.
• Integration with Backend / 3rd Party Products & Systems, Single Sign-On (SSO), Handling Large Data Volume (LDV), Mobile Solution.
• Must have experience in independently communicating with clients and requirement gathering.
• Strong troubleshooting skills in different disparate technologies and environments.
• Enthusiastic about different areas of work and exploring new technologies.
• Clarity of thought and strong communication skills to effectively pitch solutions.
• Ability to explore and grasp new technologies.
• Mentoring your team members in projects and helping them keep up with new technologies.
• Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged.

RESPONSIBILITIES:

• Understanding the clients business use cases and technical requirements and being able to convert them into a technical design that elegantly meets the requirements
• Mapping decisions with requirements and being able to translate the same to developers
• Identifying different solutions and being able to narrow down the best option that meets the clients requirements
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design documents explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements

Bachelor's or Master's degree in computer science, Information Technology, or a related field.