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Customer Support Specialist

Seoul Teugbyeolsi, South Korea (On-site)

Customer Support Specialist

2 Days ago • All levels • Administrative • Undisclosed

About the job

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ms-office

Job Description

This role requires a high-level customer and employee interaction, necessitating strong customer service skills and experience. The primary responsibility is ensuring Tesla meets its obligations by accurately and promptly addressing customer inquiries. This involves developing and maintaining excellent relationships with Tesla owners and internal departments to effectively handle customer concerns. Responsibilities include answering inbound calls and emails, evaluating customer needs, resolving technical issues, providing vehicle and charging orientations, determining if solutions require phone support or on-site service, communicating concerns with relevant teams, accurately recording data, and performing other related duties as assigned. Candidates should possess automotive service experience or a technical support/call center background, excellent communication skills, and a flexible schedule. The ability to prioritize tasks, meet deadlines, and prioritize customer needs with respect and courtesy is essential.

Must have:

Excellent communication skills (written and oral)
Customer service experience
Technical problem-solving abilities
Automotive knowledge (preferred)
CRM/Vehicle Support System proficiency
Flexible schedule (24/7 availability)

Good to have:

Automotive service experience
Call center experience
MS Office Suite proficiency

Perks:

Annual Medical Check-up
Flu Vaccination
Group Insurance
Employee Assistance Program
Paid Sick Leave
Family Care Leave
Parental Leave
Defined Contribution Pension Plan
Social Insurance
Flexible Benefits Plan
Long Service Recognition
Employee Referrals
eShop Employee Discounts
Welcome Gift
Tesla Uniforms (some positions)

What to Expect

This position requires a high-level customer and employee interaction, so the ideal candidate willrequire a strong level of customer service skills and experience.The overall responsibility of this role is to ensure Tesla meets its obligations and commitments byresponding to customer inquiries in an accurate and timely manner. The Customer Support teamdevelops and maintains excellent working relationships with Tesla Owners and various internaldepartments to carefully and effectively address customer concerns. Qualified persons may have abackground in customer support or administrative roles. Candidates will thrive in both an independentand team environment. Your core values should revolve around providing amazing service andexceeding customer expectations, while having a calm and focused demeanor.

What You’ll Do

Provide highest level of customer support by answering inbound calls and emails
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
Educate our owners so they have optimal confidence in the operation of their vehicle
Provide vehicle and charging orientation. Cater to individual customers by adapting to their
specific learning style.
Determine if technical solution can be resolved via phone or if vehicle service is need
Communicate owner’s concerns with Service Managers, Service Engineering, Supercharger
Engineering or Roadside Assistance when necessary
Accurately record issues and data into CRM / Vehicle Support System
Other Responsibilities: Perform other related duties as assigned, based on the business need

What You’ll Bring

Automotive service experience or background in Technical Support or call center environment preferred
Excellent written and oral communications skills
Flexible schedule; team runs 24/7/365 to accommodate our customer’s needs
Customer Management Systems-Outlook, and MS Office Suite
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Willingness to assist and mentor others on the team
Effectively handle multiple priorities, organize workload, and meet deadlines
Most importantly; have the ability to put out customer’s needs first and do everything necessary to accommodate their concerns and requests with the highest level of service, courtesy and respect

Compensation and Benefits

Benefits

복지제도:

Tesla Korea는 모든 직원의 건강하고 행복한 직장 생활을 위해 경쟁력 있는 보상 패키지와 더불어 직원에게 다음과 같은 복리후생을 제공합니다.

WELLNESS

매해 종합건강검진 제공 및 건강검진휴가 부여
독감 예방 백신 접종
단체보험: 직원 본인관 배우자 및 자녀 대상
전문 상담 프로그램(EAP): 본인 및 가족 포함
경조 휴가, 비용 및 용품 지원
유급 병가
가족 돌봄 휴가
육아휴직
퇴직연금
4대보험 : 국민연금, 건강보험, 고용보험, 산재보험

GROWTH

선택적 복리후생
장기 근속 포상: Tesla의 특별 선물과 함께 유급 휴가 제공
직원 추천 포상금

ENGAGEMENT

eShop 직원 할인
입사 축하 선물
Tesla 유니폼(일부 특정 직무에만 해당)

Tesla의 정책에 따라 게재된 내용은 사전 통지 없이 변경/철회될 수 있으며 일부 자격 기준이 적용될 수 있습니다.

Tesla Korea provides the following benefits for employees in addition to a competitive compensation package, to foster a healthy and happy work life for all our employees.

WELLNESS

Annual Medical Check-up with one-day medical examination leave
Flu Vaccination
Group Insurance: Including Spouse and Children
Employee Assistance Program: Counselling program including families
Congratulations & Condolences leave and allowance
Paid Sick Leave
Family Care Leave
Parental leave
Defined Contribution Pension Plan
Social Insurance: NP(National Pension)국민연금, HI(Health insurance)건강보험, EI (Employment insurance)고용보험, OHSI(Occupational health and safety insurance)산재보험

GROWTH