Service Delivery Ops Associate Manager

Job Description

Skill required: Payroll - Payroll Process Design

Designation: Service Delivery Ops Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The Payroll Associate Manager will be accountable for the operation and delivery of Payroll services to the client. The position ensures quality of service is maintained, client targets are met and day to day people management

• Multi-cultural awareness.
• Excellent English Language communication skills
• Business Case Development
• Business Operations Management
• Business Process Design
• Business Process Implementation
• Operations Management
• Problem Solving
• Process Architecture
• Quality Management
• Service Quality Management
• Excellent Business Excellence knowledge
• Team Player
• Excellent Customer Service skills
• Payroll experience into US/UK/International
• Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line
• Design and implement the procedures and principles for how the service line will be operated on a daily basis.
• Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line.
• Champions the client processes within the service line.
• Accountable for client satisfaction with the service line.
• Acts as the escalation point for problems/issues within the service line.
• Actively looks for ways to grow skills and experience within the Service Line
• Manage the deal Budget effectively Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.
• Accountable for the delivery of contracted services within the assigned service line.
• Requests and assigns resources and responsibilities within the service line to deliver business results. Payroll Inputs, Payroll Reports, Payroll Controls, Payroll Inquiries

What are we looking for?

• Detail orientation
• Written and verbal communication
• Is accountable for the results of the Service Line activities to both Accenture and Clients.
• Accountable for ongoing management of effective client service relationship within the service line.
• Develops new approaches and processes.
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Ensures the service line operations are efficient and effective and that SLA s are met.
• Ensure the first class delivery of service to clients.
• Participate in and/or support during Client visits.
• Critical Thinking
• Problem Management
• Demonstrates excellent client care skills.
• Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration).
• Produces solutions to complex business problems.
• Develops new concepts and opportunities within their Service Line.
• Contributes to policy and direction setting.
• Complies with all Client and Accenture Data Security and Quality requirements.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Should have minimum 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc.
• Should have min 7 years of experience in Managing Team and Client key stakeholders.
• Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc.
• Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.
• Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.
• Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.
• Provide solutions to complex business problems within the service line.
• Establish and maintain key relationships with the client, team leads and client management.
• Can act as a subject matter expert
• Understand and adhere to Data Protection Criteria.

Qualification

Any Graduation

Locations

Bengaluru