Service Delivery Ops Associate Manager

Skill required: Talent & HR Practice - Talent Strategy
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? GPOs are usually required to demonstrate great flexibility and adaptability to a changing work environment ? They have extensive product knowledge, industry knowledge, and business and professional skills ? They have good communication (written and oral) and interpersonal skills ? They have good organizational, multi-tasking and time management skills Process Design ? GPOs drive the Global Design Phase for all deal processes being deployed for a specific client ? They ensure adherence to the contractually agreed SOW ? They bring Accenture best practices during the Design phase (as well as other phases during Transition) ? They create ALL the necessary documentation to operationalize the scope and transform it into processes (GWI – Global Work Instructions, LWI – Local Work Instructions plus a contingent of supporting documentation – e.g. validation matrices, FAQs, system guidelines etc.) ? Client relationship ? GPO act as Single Point of Contact for managing key Client GPO stakeholders. ? They lead process workshops with the client and have an open communication channel with their client counterparts throughout the duration of the project ? Representing Accenture in all Process/Scope change discussions. Leading, driving and providing support for all transformation and transition phases including the implementation of new tools and technology solutions into the service delivery organization. ? Ensuring business requirements are clearly captured and understood by the development teams ? Ensuring adherence to the contractually agreed SOW (e.g. act as gatekeeper for scope creep) ? Ensure tools and systems deployed are fit for Delivery Role normally split by HR Process area (e.g. Recruitment, Core HR, etc.). In some cases gathering mutliple HR areas in a HR Cluster
What are we looking for? Process Design ? GPOs drive the Global Design Phase for all deal processes being deployed for a specific client ? They ensure adherence to the contractually agreed SOW ? They bring Accenture best practices during the Design phase (as well as other phases during Transition) ? They create ALL the necessary documentation to operationalize the scope and transform it into processes (GWI – Global Work Instructions, LWI – Local Work Instructions plus a contingent of supporting documentation – e.g. validation matrices, FAQs, system guidelines etc. Client relationship ? GPO act as Single Point of Contact for managing key Client GPO stakeholders. ? They lead process workshops with the client and have an open communication channel with their client counterparts throughout the duration of the project ? Representing Accenture in all Process/Scope change discussions. ? Role normally split by HR Process area (e.g. Recruitment, Core HR, etc.). In some cases gathering mutliple HR areas in a HR Cluster
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts