The Service Operation Manager will lead a team of 140 members and play a crucial role in ensuring that operations run efficiently, timely, and in accordance with client expectations.

Your main responsibilities:

Take overall responsibility for the daily operations, ensuring that services are delivered in alignment with contractual agreements and performance standards
Lead and manage a team of 140, including overseeing staffing, performance management, and the professional development of team members
Maintain consistent communication with project management, staff, and stakeholders to ensure seamless operational execution
Ensure that all operational activities remain on track and are delivered on time, adhering to agreed SLAs and quality metrics
Act as the primary point of contact for the customer for all operational support needs, fostering strong client relationships
Implement strategies and processes to improve efficiency, scalability, and service quality across operations
Track staffing requirements and manage the hiring process for the operations team, ensuring the chapter is adequately resourced at all times
Ensure proper handling of incidents and problems to minimize service interruptions and resolve issues promptly

Your profile:

Bachelor's degree in Information Technology, Computer Science, or related field preferred
Experience: 8+ years of experience in IT service operations, with at least 3+ years in a leadership role managing large teams (100+ members)
Familiarity with datacenter operations, public cloud infrastructure, and middleware platforms
Understanding of cloud services and related technologies is essential
Experience working in agile environments (preferably SAFe) and an understanding of vertical (service-oriented) and horizontal (function-oriented) team structures
Proven ability to lead, motivate, and develop large teams, with a focus on delivering high-quality IT services
Excellent verbal and written communication skills, capable of interfacing with both technical staff and senior management, as well as clients
Experience in managing operations in large and complex projects
Strong understanding of ITIL or similar frameworks for IT service management is a plus
Fluency in English (written and spoken)

Additional Information

Arηs Group – Part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy and Bulgaria.

With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock solid company:

With more than 200 customers by 2023, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face!

You have the qualities as listed above? Please, apply & send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.