Store Manager

Store Manager

Recruiter - Nick Upton

HM - Chris Ashe

Location - Bristol

Deliveroo

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Editions

Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017?and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI’s! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas. 

Site Operations

Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you.  Does this sound tasty to you? Take a look at our Site Managerrole and apply below to join the Roo family.

The Role

The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant. 

What You’ll be Doing

• Own the day to day operations in your site. 
• Lead through your respective team working closely with your site team and the multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in.
• Lead in accordance with the Deliveroo values and ensure your team follows suit.
• Develop, train and motivate all employees to achieve ambitious targets
• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.
• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
• Execute cost control and adherence to budgets. As the Site  Manager you will have direct control of Opex spending,  Maintenance and will influence on utilities and labour spending
• Keep all relevant trackers, logs and sheets up to date with operational and financial data. 
• Drive strong standards within your site, adhering to space management principles in addition to delivering a clean, tidy, organised site environment. 
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for daily operations. Ensure all product recalls and withdrawals are actioned as per company guidelines (eg. Ancillaries). 
• Ensure Food Safety regulations are being followed on site. Work closely with your site team and multi-site manager to train the team on new food safety requirements, holding partners accountable for compliance.
• Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements. 
• Ensuring appropriate staffing at site to maintain daily operations.
• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards. 
• Participate in relevant meetings ensuing contribution and clear communication where appropriate. 
• Monitor customer feedback seeking opportunities to improve the customer experience. 
• Own the relationships with your restaurant partner kitchen teams, holding weekly and monthly meetings with the chef in charge to discuss performance and strengthen relationships.Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g.neighbours, landlords, contractors.
• Liaise with your various counterparts across the business to improve overall operational performance.
• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives.

Requirements

• Minimum of 1-2 years of junior management food & beverage experience. Ideally in the restaurant industry
• Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful.
• A good understanding and track record in influencing KPI performance

• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV) 
• Demonstrates the ability to think on their feet and solve problems in a fast-paced environment
• Great knowledge of food safety and health and safety compliance requirements
• Previous experience in leading a team of several direct reports
• Can demonstrate excellent communication skills, both verbally and written
• Organised individual with strong attention to detail
• Tech-savvy and comfortable working with numbers (experience with Looker preferred)
• ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
• Right to work in the relevant country
• Able to comply to company working expectations (e.g. weekend working)

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.