Account Management Intern (paid)
9 skills required
Job Details
The Team Culture
The Account Management team and our talented Account Managers serve as the primary points-of-contact between Jellysmack and the renowned creators on our roster. The Account Management team is at the center of everything we do at Jellysmack. Account Managers are in charge of signing new clients and managing strategic partnerships with our existing clients and their representatives. We are a dynamic team that embodies the company’s values of overperformance, positivity, and agility.
The Role
As an intern within the Account Management team, you will play a crucial role in supporting our high-profile creators and assisting with various tasks that ensure their success. You will help manage external inquiries while collaborating with Account Managers to enhance creator satisfaction and retention.
The Responsibilities
- Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
- Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
- Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
- Assist with the onboarding and offboarding of creators.
- Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
- Support with data entry tasks and ongoing updates.
- Help facilitate the transition from Salesforce to Attio.
- Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
- Send monthly reporting to creators.
A Little About You
- You are passionate about the digital ecosystem and familiar with top-tier content creators and social media platforms.
- You are currently pursuing a Bachelor’s Degree or have equivalent experience.
- You have an interest in account management, talent management, sales/partnerships, or client services.
- You are a driven, go-getter who is able to work independently as well as collaboratively in a fast-paced environment.
- You have strong attention to detail and can manage multiple projects simultaneously.
- You have excellent communication skills and a positive demeanor when navigating challenges.
- It’s a plus if you are proficient with Slack and Google Suite (Docs, Sheets, Slides).
- It’s a plus if you have some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.
The Company
Jellysmack is the global creator company that uses technology to turn the talented video creators of today into the digital icons of tomorrow. Our powerful AI detects the most promising creators and helps skyrocket their social growth through multi-platform distribution. Jellysmack’s all-encompassing infrastructure provides the world’s best creators with solutions they need to save time and cost and maximize their revenue potential.Jellysmack is a trusted growth partner that currently helps hundreds of top creators go bigger across Facebook, Snapchat, Spotify, OTT and more. Our elite roster includes names like Bailey Sarian, Brad Mondo, and Patrick Starrr.
Similar Jobs
Keywords Studios
Indiana, United States (On-Site)
• 1 Month ago
ByteDance
San Jose, California, United States (On-Site)
• 2 Days ago
Canva
San Francisco, California, United States (Remote)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Framestore
England, United Kingdom (On-Site)
• 1 Month ago
ARVORE Immersive Experiences
São Paulo, State Of São Paulo, Brazil (Remote)
• 4 Weeks ago
GameJobs
San Mateo, California, United States (On-Site)
• 1 Day ago
Baton
San Francisco, California, United States (Hybrid)
• 1 Day ago
The Walt Disney Company
Bristol, Connecticut, United States (Hybrid)
• 2 Weeks ago
Get notifed when new similar jobs are uploaded
Jobs in Los Angeles, California, United States
Samsung Semiconductor
San Jose, California, United States (On-Site)
• 1 Month ago
ByteDance
Seattle, Washington, United States (On-Site)
• 6 Months ago
ByteDance
San Jose, California, United States (On-Site)
• 2 Days ago
ByteDance
Boston, Massachusetts, United States (On-Site)
• 4 Months ago
ByteDance
Seattle, Washington, United States (On-Site)
• 1 Month ago
Epic Games
Cary, North Carolina, United States (On-Site)
• 2 Days ago
Get notifed when new similar jobs are uploaded
Account Management Jobs
Corsair
Milpitas, California, United States (On-Site)
• 2 Days ago
Paytm
Goa, India (On-Site)
• 3 Months ago
The Walt Disney Company
New York, New York, United States (On-Site)
• 1 Week ago
Get notifed when new similar jobs are uploaded
