Account Manager, Commercial (Installed Base)

Description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviour's that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role:

We are looking for a high-performing, self-directed Account Manager to take ownership of a portfolio of Sitecore’s Commercial accounts in Japan. This is a farming role - but make no mistake; we want someone who thinks like a builder, acts like a seller and puts the customer at the centre of the conversation. You will drive sales and growth, you will uncover new opportunities, and you will help customers unlock the full value of Sitecore’s digital experience platform.

If you are looking to grow your career in sales, this could be the position for you! It is an opportunity for development, suitable for those with the ambition and drive to advance into a full-cycle enterprise sales position. Strong selling skills and a comfort with speaking to customers daily are needed. If you are motivated, quick to adapt, intelligent, and excel in a self-managed environment, this role could be your starting point.

What You Will Do:

• Own and manage a high volume of commercial accounts, focusing on retention, growth, and customer success.
• Drive upsell, cross-sell, and renewal motions with urgency and precision.
• Build trusted relationships virtually with decision-makers and key influencers.
• Identify whitespace opportunities and proactively expand Sitecore's footprint at the account.
• Collaborate across teams: Customer Success, Marketing, Product to drive account strategy and execution.
• Hit and exceed revenue, be able to manage a high level of customer facing activities and meet the performance KPIs consistently.

What You Need to Succeed:

• Experience within a sales or business development setting, account management highly advantageous.
• Demonstrable commercial instincts and a consultative, customer-first approach.
• Excellent communication and virtual selling skills.
• Consultative approach and a problem-solving mindset.
• Thrive in high-volume, high-opportunity environments with the energy to match.

Additional Skills That Could Set You Apart:

• Be ambitious and see this as an opportunity to grow into a larger role as you progress within enterprise sales.
• Business development experience is highly relevant.
• Proficient with modern sales tools (Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, etc).

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.