Survey Infrastructure and Insight Lead

Description -

Job Summary

This role is responsible for the technical operationalization of the ongoing customer, sales and partner survey work utilizing the Qualtrics platform. The role oversees a portfolio of critical processes, utilizing advanced data analysis techniques to drive data-driven decision-making. The role develops risk management strategies, maintains high-quality standards, and addresses complex challenges.

Responsibilities
• Collaborate with stakeholders to understand business needs and formulate data-driven strategies.

• Translate business challenges into actionable data initiatives aligned with the company strategy.

• Generate actionable insights and recommendations based on data analysis to optimize processes and improve user experience.

• Drive data quality, governance, and compliance with organization security standards.

• Leads multiple complex operational processes throughout the entire survey cycle, consistently measuring, reviewing, and analyzing their efficiency and effectiveness to drive continuous improvement.
• Develops and implements strategic plans for optimizing and aligning complex operational processes with the organization's long-term goals and objectives.
• Handles a portfolio of critical operational processes, ensuring efficiency, performance targets achievement, and adaptability to changing business needs.
• Collaborates closely with cross-functional teams in the Global Channel, Sales Innovation & Operations team as well as Digital & Transformation Organization, to ensure processes support the overall business strategy and objectives.
• Develops comprehensive risk management strategies, including risk assessments, mitigation plans, and contingency measures, to minimize disruptions to operations.
• Sets high standards for quality assurance by implementing robust quality control measures, and ensuring processes consistently meet or exceed performance standards.
• Generates detailed reports and presents complex data to senior management and stakeholders, conveying actionable insights and recommendations effectively.
• Addresses complex operational challenges and escalations promptly, leveraging extensive experience and expertise.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• MS Excel

• Qualtrics platform experience

• Confimit

• SQL

• PowerBI

• Agile Methodology
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis

• Process Improvement
• Project Management
• SAP Applications
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement