Technical Account Manager

15 Hours ago • All levels

Job Summary

Job Description

The Technical Account Manager (TAM) will be a dedicated technical resource for Veeam's largest and most complex Enterprise accounts and VCSP partners. The TAM will act as a trusted advisor, helping customers maximize their Veeam solutions by understanding their technology goals and providing technical and strategic direction. Responsibilities include understanding customer priorities, assisting with issue management, conducting reviews, and advocating for the customer across Veeam's teams. The TAM will also conduct regular cadence calls, quarterly business reviews, and health checks of Veeam environments while providing guidance for an optimal Veeam Software configuration. They will also need to extract and capture customer account insights with the sales department. The role requires up to 50% travel.

Must have:

VMCE, VMCA, VMware VCP, MCSE or similar certifications
Hands-on experience with Veeam’s Core products
Excellent communication and relationship building skills
Deep technical knowledge of Veeam solutions
Experience & understanding of virtualization technologies

9 skills required

9 skills required for this role

Add these skills to join the top 1% applicants for this job

vmware

kubernetes

data-analytics

communication

risk-management

networking

cross-functional

saas-business-models

talent-acquisition

Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Technical Account Manager (TAM) is a dedicated technical resource to a small number of Veeam’s largest and most complex Enterprise accounts and VCSP partners. The TAM will act as a trusted advisor focused on assisting customers maximize their Veeam solution by understanding customer technology goals, accelerating the benefits of Data Management, and providing technical and strategic direction.

Responsibilities:

Develop deep, technical understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap and their IT initiatives
Develop deep understanding and knowledge of the Veeam platform to facilitate the trusted advisor relationship
Assist with issue management, escalation, and resolution with Support and Engineering
Maintain awareness of customer operations as the Veeam product expert/advisor and assist with operational planning, risk management and act as an advisor for deployments
Serve as an advocate for the customer and a conduit into various Veeam cross-functional teams that work with leadership, Sales, Support, Engineering, Product Management, Development, etc.
Conduct regular cadence calls of operational reviews with the customer
Conduct a quarterly business review and assist the System Account Manager (SAM) with the assessment of all open/closed support cases
Conduct quarterly health checks of Veeam environments and provide guidance for an optimal Veeam Software configuration
Extract and capture customer account insights with sales department to win new business and increase sales
Deliver knowledge transfer on Veeam Software solutions, best practices and communicate lessons learned
Overnight travel (up to 50% of the time) to meet company goals and objectives

Requirements:

VMCE, VMCA, VMware VCP, Microsoft MCSE or other industry certifications
Bachelor’s Degree in technology desirable
Hands-on experience with Veeam’s Core products
Project Management experience
Excellent communication, interpersonal & relationship building skills - English advanced
Understanding customer needs and architecting appropriate solutions
Deep technical knowledge of VEEAM solutions and a broad range of associated technologies
Experience & understanding of virtualization technologies
Experience with disruptive storage systems and technologies Hands-on experience with networking protocols and equipment Experience with traditional storage and backup
Hands-on experience with Enterprise applications
Experience with Data Management, Data Protection, Data Analytics
Extensive experience with Data Center, Business Continuity and Operating Systems
Proven track record of success
Managing multiple simultaneous projects and accounts
Deep knowledge of Cloud technologies, capabilities, and protocols

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