Technical Support Engineer - B2C Commerce Cloud

4 Months ago • All levels • Manufacturing

Job Summary

Job Description

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce B2C Commerce Cloud 製品のエキスパートとして、お客様が直面している課題の技術的インターフェースを担っていただきます。

テクニカルサポートエンジニアは、お客様を成功に導く専門家です。高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。

職責には以下が含まれますが、これらに限定されるものではありません。
  • 担当製品(Salesforce B2C Commerce Cloud)における技術的な問題のトラブルシューティングを含むソリューションの提供
  • お客様の期待値を管理し、優れた顧客体験を提供
  • 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
  • 開発部門やSREチームと緊密に連携したソリューションの提供
  • プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
  • 担当分野の製品機能における技術的専門性の確立および保持
  • 周囲のメンバーと積極的に助け合い、チームパフォーマンスの最大化に貢献
  • 業務に関連するトレーニングへの積極的かつ継続的な参加
  • ナレッジ文書の作成と管理


必須要件:

  • コンピューターサイエンスまたは同等の経験の学士号
  • 文書および口頭での優れたコミュニケーション能力
  • エンジニアリング、プログラミング、またはテクニカルサポートの実務経験
  • ウェブ、アプリケーション、データベースサーバーの役割などシステム構成の理解
  • Webアプリケーションの開発・デバッグ経験
  • HTML、JavaScript、CSSなどのWeb技術に関するトラブルシューティング/原因切り分けのスキル
  • データベースの概念、データ管理(RDBMS)、SQLの経験
  • ネットワークおよびデータ通信技術の理解:DNS、SSL、ファイアウォール、各種通信プロトコルの全般知識
  • 日本語(流暢な会話および読み書き)/ 英語(読み書き必須、会話尚可)


推奨要件:

  • Salesforce製品またはその他のクラウドベースのテクノロジーの経験
  • カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験
  • eコマースプラットフォームでの業務経験
  • Salesforce 認定資格
    • Certified Salesforce Administrator
    • Certified Application Builder
    • Certified B2C Commerce Developer

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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