Workplace Services and Experience Operations Manager

2 Hours ago • 10-15 Years

Job Summary

Job Description

The Workplace Services and Experience Operations Manager will lead the Workplace Services Operations team in the New York office, overseeing facility operations and ensuring a welcoming workplace. Responsibilities include directing daily operations (janitorial, waste management, etc.), implementing operational standards, managing vendors and contracts, monitoring performance with KPIs, managing budgets, ensuring regulatory compliance, developing sustainable practices, addressing colleague needs, overseeing special projects, and leading the team. This role requires strong leadership, problem-solving skills, and experience in high-rise or campus environment management. They will collaborate with various departments to enhance the workplace experience.
Must have:
  • 10-15 years of experience in commercial or campus management.
  • Experience in people management.
  • Exceptional communication and people skills.
  • Technical knowledge of facilities operations and budgeting.
  • Ability to manage multiple priorities under pressure.
  • Proven experience managing vendors.

Job Details

About the Position

We are looking for an experienced, thoughtful, and collaborative professional to lead the Workplace Services Operations team in our New York office. In this role, you'll oversee aspects of our workplace services facility operations while maintaining our high standards for a welcoming, seamless workplace and visitor experience.

Our Workplace Services Operations team interacts with nearly every department at Jane Street. On a given day, you might collaborate with food teams on daily operations, events teams on the particulars of a new program, or engineering and facilities teams on a construction project. In every case, your leadership will help ensure that our firm continues to be a great place to work. 

Additional responsibilities of the role will include: 

  • Directing daily workplace operations, including janitorial services, waste management, pest control, office maintenance, and food service equipment maintenance
  • Implementing and maintaining operational standards that enhance the workplace experience
  • Sourcing and evaluating reliable service providers, negotiating contracts, and managing vendor relationships
  • Monitoring performance and developing appropriate KPI and SLA standards
  • Verifying that invoices match contract scope and pricing
  • Developing and managing departmental budgets, tracking expenses, and identifying cost optimization opportunities
  • Ensuring regulatory compliance (including DOH requirements) and implementing safety protocols
  • Developing sustainable workplace practices that align with building and Jane Street programming
  • Promptly addressing the day-to-day needs and concerns of colleagues and visitors
  • Overseeing special projects from planning through execution
  • Leading the Workplace Services Operations team by providing guidance, training, and mentorship (and participating in broader workplace services leadership initiatives)
  • Leveraging technology to enhance operations and efficiency where applicable

About You

  • Have 10-15 years of experience in commercial high-rise, campus environment, or property portfolio management
  • People management
  • Preferably have a bachelor's degree in facilities management, corporate real estate, project management, or business administration
  • Exceptional communicator with great people skills
  • Proactive, strategic thinker with strong problem-solving capabilities
  • Have technical knowledge of facilities operations, along with expertise in financial management and budgeting
  • Able to manage multiple priorities and take thoughtful action under pressure
  • Eager to identify process improvements and experience enhancements where possible
  • Enjoy collaborating with professionals across different areas of expertise
  • Have proven experience successfully managing vendors

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.

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About The Company

Jane Street is a quantitative trading firm with offices in New York, London, Hong Kong, Singapore, and Amsterdam. We are always recruiting top candidates and we invest heavily in teaching and training. The environment at Jane Street is open, informal, intellectual, and fun. People grow into long careers here because there are always new and interesting problems to solve, systems to build, and theories to test.



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