Account Manager

The 1000heads Account team is a proud, powerful collective of social media obsessives who are experts in managing clients relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, Design, and Strategy to deliver transformational social-first work for our clients.

We are looking for an Account Manager with Production experience who is comfortable being on set and seamlessly sliding between producer and client services responsibilities. The ideal candidates is solution-oriented with strong interpersonal and organizational skills.

RESPONSIBILITIES

1. Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations
2. Manage productions; including being on set, managing a run of show, coordinating booking cast & crew, ordering client lunches, etc.
3. Developing a clear understanding of your clients’ brand(s), category and customers
4. Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
5. Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
6. Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
7. Manage IRL and virtual event activations
8. Developing effective project plans and project specification documents
9. Producing accurate cost estimates, and ensuring they are signed off by the Account Director and the client before work proceeds
10. Ensuring all billing is completed on time
11. Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
12. Overseeing and owning the overall quality of the final deliverables on projects that you manage
13. Maintaining a central file of essential client information