AppleCare Solutions Architect

1 Month ago • All levels

Job Summary

Job Description

Analyze complex business systems and transaction flows related to the sale, enrollment, and billing of service and/or insurance products to improve customer experience, operational efficiency and scalability, reduce churn, and mitigate business risk. Analyze unexpected results to identify root causes and assess financial or customer impacts. Engage with multi-functional teams to address issues, advocate for solution development, and manage process and system changes. Take ownership and lead project management activities to ensure timely delivery and effective execution. Connect strategy with tactics, systems, and operations objectively. Present the connection between people, processes, and technology, highlighting areas for improvement in a non-biased way. Present findings, risk assessments, cost impacts, customer impacts, and paths to resolution to leadership. Contribute to the design of scalable and robust system architectures for new initiatives, ensuring alignment with requirements, identifying risks, and delivering solutions that drive customer satisfaction and long-term value.

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

scalability

risk-assessment

risk-management

Job Details

Analysis of complex business systems and transaction flows associated with the sale, enrollment, and billing of service and/or insurance products to improve the customer experience, increase operational efficiency and scalability, reduce churn, and reduce business risk. Analyze unexpected results to identify root cause and scope financial or customer impact of problems. Engage with multi-functional teams to address unexpected results, advocate for solution development and project manage process and system changes to prevent future exceptions. Take ownership and lead project management activities to ensure timely delivery, multi-functional alignment, and effective execution from design through implementation. Connect the strategic with the tactical, the systems and the operations and do so objectively. Present how people, processes and technology connect and relate, make the argument where there is opportunity for improvement and do so in a non-biased way. Present to leadership to communicate findings, risk assessment, cost impacts, customer impacts and path to resolution. Contribute to the design of scalable and robust system architectures for new business initiatives, ensuring alignment with technical and business requirements, identifying risks and opportunities, and deliver solutions that drive customer satisfaction and long-term value.