Area Operations Staff (Semarang)
Job Summary
Job Description
The Area Operations Staff in Semarang supports the Area Operations Supervisor in managing all aspects of driver operations. Responsibilities include driver engagement, acquisition, problem-solving, conflict resolution, regulatory compliance, and stakeholder management. The role involves managing the walk-in center, driver communications, service time, satisfaction, and operational events. Daily escalation of operational issues to the Supervisor is also required. This position necessitates strong communication, analytical, and problem-solving skills, including proficiency in Google Workspace and BigQuery.
Must have:
- Bachelor's degree from a reputable university (GPA 3.2 or equivalent)
- Strong communication and problem-solving skills
- Proficiency in Google Workspace & BigQuery
- Experience in a startup environment preferred
- Handle end-to-end processes for the walk-in center
- Manage driver community and multi-channel communication
Job Details
About The Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What Will You Do
- Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area
- Handle all the driver community, multi-channel communication and driver care in the area
- Ensure problem solving according to agreed process & based on standard operational procedure
- Manage driver care service time and driver satisfaction
- Execute events related to operations
- Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations
What Will You Need
- Fresh graduate or having min. 1 year experience in startup industry preferably.
- Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent
- Strong communication skills and bias for action.
- Must have capabilities in analytical thinking and problem solving through Google Workspace & BigQuery analytics.
- Embraced continuous improvement
About The Team
As Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective areas. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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