Region Merchant Strategy Manager (Surabaya)
Job Summary
Job Description
The Region Merchant Strategy Manager in Surabaya plays a crucial role in analyzing market dynamics, improving regional sales operations, and leading key projects like Tier 2/Tier 3 expansion. Responsibilities include identifying operational inefficiencies, enhancing merchant engagement, leading problem-solving sessions, managing dashboards, providing actionable insights, and collaborating cross-functionally. The role requires strong analytical and problem-solving skills, leadership abilities, and expertise in data analysis. The successful candidate will act as a successor to the Region Senior Sales Manager, leading the region during absences and ensuring seamless leadership transitions. The position involves leading the expansion into East Java, Bali, and Nusra, actively collaborating with the sales L&D team, and contributing significantly to regional performance.
Must have:
- 5+ years sales operations/strategy/project management experience
- Strong analytical and problem-solving skills
- Proven leadership and team management abilities
- Data analysis and dashboard management expertise
- Strategic thinking and cross-functional collaboration skills
- Experience in expansion projects and sales process improvement
- Deep understanding of regional market dynamics
- Excellent communication and project management skills
9 skills required
Job Details
About the Role:
Region Merchant Development Manager will play a pivotal role in analyzing market dynamics, improving regional sales operations, and leading key projects such as Tier 2/Tier 3 expansion. Within the first six months, this role will tackle challenges like identifying operational inefficiencies, enhancing merchant engagement strategies, and driving regional problem-solving sessions to improve ways of working. By managing dashboards and providing actionable insights, they will directly impact regional performance. The role also involves cross-functional collaboration, sales team development, and acting as a successor to the Region Senior Sales Manager, ensuring seamless leadership transitions when needed.
What you will do:
- Strong understanding on market dynamics and competitive activities of competitors.
- Observe the way the sales region team works and determine problems and make necessary improvements.
- Region Sales Senior Manager co-pilot in defining the right strategy and execution In the region.
- Leading Tier 2 Tier 3 (East Java, Bali, Nusra) expansion project in Region.
- Leading Problem Solving session and create concise RFC for merchants and way of working improvement.
- Manage the Region Dashboard and provide insights and action points to the Region team.
- Actively carry out cross-functional collaboration within Gojek.
- Actively collabs with Sales L&D team to ensure the development of the sales team's working methods.
- With robust experience in sales operation and great problem solving skill, this role should be able lead the region (during absence of Region Sales Senior Manager) and should be the successor of Region Sales Senior Manager.
What you will need:
- At least > 5 years of experience in sales operations, strategy, or project management, with a focus on market analysis and competitive dynamics.
- Priority will be given to candidates from Surabaya or those familiar with the Surabaya area
- Strong problem-solving and analytical skills to lead sessions and propose actionable changes.
- Demonstrated leadership ability to manage teams and act as Region Sales Senior Manager when needed.
- aExpertise in manging dashboards, analyzing data, and providing actionable insights.
- Strategic thinking and collaboration skills for working with cross-functional teams.
- Proven track record in leading expansion projects and improving sales processes.
- In-depth knowledge of regional market dynamics, competitor activities, and sales operations.
- Excellent communication, project management, and organizational skills.
About the Team:
SMB National Team as part of Sales team is a collaborative, high-performing group dedicated to driving the success of Small and Medium Businesses (SMBs) nationwide. We thrive on innovation, data-driven strategies, and seamless execution to empower SMBs to excel in a competitive market. As part of this team, you’ll work in a fast-paced, supportive environment where problem-solving, creative thinking, and impactful contributions are highly valued. Joining us means being part of a mission-driven team that celebrates individual growth, fosters collaboration, and is passionate about making a meaningful difference for SMBs.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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