Customer Engineer III, Applied AI, Google Cloud
Job Summary
Job Description
- Bachelor's degree in CS or related field
- 10+ years cloud-native architecture experience
- 3+ years Conversational AI experience
- Fluent English and Spanish
- AI solution development expertise
- Technical stakeholder engagement
- Contact center technology experience
- Experience with ML APIs, LLMs, RAG
- Java, C++, or Python coding
- Document and image AI experience
- Fluent Portuguese
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 3 years of experience in Conversational AI technology.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Experience building or leveraging AI Solutions or ML APIs and developing applications utilizing AI methods or frameworks.
- Ability to communicate in English and Spanish fluently, this is a customer-facing role that requires interactions in English and Spanish with local stakeholders.
Preferred qualifications:
- Experience with contact center technologies and platforms and building conversational applications.
- Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs).
- Experience in coding using Java, C++, or Python.
- Experience with documents and image AI.
- Ability to communicate in Portuguese fluency to communicate with team members.
- Passion for technology and innovation.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Sales teams as an Applied AI subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners to understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to Google’s first-party Generative AI solutions for customer experience applications. You'll use your presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will also interlock with Product Management and Engineering teams to gather feedback and prioritize the region's customer needs.You will have excellent technical, communication and organizational skills.
In this role, you will be a part of a team of fellow Googlers working in an environment of respect and where we promote equal opportunities to succeed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
- Share in-depth AI skills to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Demonstrate the business value of Google Cloud Applied AI solutions that meet, enhance, and innovate for our enterprise customers.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
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