Associate Emerging Customer Engagement Manager

7 Hours ago • 2 Years + • ~ $90,000 PA

Job Summary

Job Description

Workato is seeking an Associate Emerging Customer Engagement Manager to join their expanding team. This role involves assisting customers in adopting the Workato platform for integration and automation from both business and technical standpoints. Key responsibilities include defining and driving best practices, collaborating with customer stakeholders, sharing expertise on deployment models, governance, integration design, and process optimization. The role also requires working closely with Product and Engineering teams to relay customer feedback for platform enhancements and becoming a Workato evangelist to showcase its business automation capabilities across various industries. The position emphasizes providing outstanding customer service, managing multiple priorities, and contributing to team growth through content creation.
Must have:
  • 2+ years of experience in solutions/implementation consulting
  • Knowledge of integrations and system design principles
  • Understanding of technology and industry trends in app integration
  • Understanding of database technologies (SQL, Postgres)
  • Understanding of on-premise infrastructure & cloud deployments
  • Understanding of SDLC & integration development/troubleshooting
  • Ability to create quality technical documentation
  • Experience with at least one Integration Platform
  • Strong collaboration and adaptability skills
  • Critical thinking and analytical skills
  • Effective prioritization and time management
  • Strong written and oral communication skills in English
  • Fast learner, able to conduct research and synthesize information
  • Proactive problem-solver
Good to have:
  • Experience with cloud business apps (Workday, NetSuite, Salesforce, ServiceNow, SAP)
  • Experience with web development frameworks, JS frontend/backend
Perks:
  • flexible, trust-oriented culture
  • innovation-driven environment
  • team player focus
  • balance productivity with self-care
  • vibrant and dynamic work environment
  • multitude of benefits
  • equity

Job Details

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an exceptional Associate Emerging Customer Engagement Manager to join our expanding team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will define and drive best practices, working closely with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role. In this role, your responsibilities would include:

  • Engaging with customers by providing technical consulting, guidance, and enablement to customers to achieve value quickly.

  • Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers.

  • Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design and build.

  • Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations.

  • Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries.

  • Becoming a trusted customer advisor and a customer advocate within Workato.

  • Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations.

  • Contributing to the growth of our team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team.

  • Prioritizing and delivering an outstanding customer service experience to Workato customers.

  • Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time.

Requirements

Qualifications / Experience / Technical Skills

  • 2+ years of hands-on experience in solutions and implementation consulting.

  • Knowledge and understanding of integrations and system design principles.

  • Good understanding of technology and industry trends, especially in the app integration space.

  • Good understanding of database technologies, such as SQL and Postgres.

  • Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations, along with monitoring & management.

  • Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations.

  • Demonstrated ability to create quality technical documentation.

  • Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite.

  • Experience working with cloud business apps like Workday / NetSuite / Salesforce / ServiceNow / SAP is a plus.

  • Experience with web development frameworks and knowledge of JS frontend and backend is a plus.

Soft Skills / Personal Characteristics

  • Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact.

  • Critical thinking and analytical skills with an entrepreneurial and proactive mindset.

  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations.

  • Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.

  • Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options.

  • Be proactive in solving problems and be prepared to take on additional initiatives and responsibilities as they arise.

Preference will be given to candidates who:

  • Are in US/Canada Central, or within driving distance to our United States office locations.

For Austin, TX applicants, the pay for this role begins at $90,000 plus variable, benefits, perks, and equity.

(REQ ID: 2114)

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Austin, Texas, United States

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Workato empowers enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato’s low-code, no-code platform makes it easy for IT and business teams to orchestrate their applications, data, and experiences.


With our democratized approach to enterprise orchestration, business technologists are empowered to fuel their organization’s digital transformation. Workato is trusted by over 20,000 of the world's top brands, including Broadcom, Intuit, and Box.

Sydney, New South Wales, Australia (On-Site)

Austin, Texas, United States (Remote)

New York, United States (On-Site)

Muntinlupa, Metro Manila, Philippines (On-Site)

New York, United States (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Palo Alto, California, United States (On-Site)

New York, United States (On-Site)

Palo Alto, California, United States (On-Site)

Barcelona, Catalonia, Spain (On-Site)

View All Jobs

Get notified when new jobs are added by Workato

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug