Associate Global Community Manager- Battlefield

This Associate Community Manager will create the Battlefield experience by supporting and maintaining a diverse community strategy across multiple channels. You will develop and implement strategic content plans that highlight community-focused plans in the Battlefield universe. You will be a liaison between studio and player: engaging with our passionate players daily, providing context to player feedback, and contributing to external communications that players are looking for.

Accountabilities

• You will help build content plans that cater to diverse player interests, ensuring seamless daily coordination with cross-functional teams both domestically and internationally, while delivering audience-relevant feedback to studio, brand, and communications teams.
• You will engage with the product to become a subject matter expert, providing valuable context to internal team members and gaining an understanding of player needs
• You will implement community-minded under the guidance of the Senior Leaders, including the creation of engaging content that strengthens connections between players and the games, and with each other.
• You will partner with other community managers and managers across PR, Creator, Social, and other teams to enhance community engagement, ensure consistent messaging, and deliver tactics/campaign beats.
• You will produce community insight reports and conduct sentiment analysis using player feedback and data to inform important partners.

Requirements

• You will work with the Senior Leaders to develop approved content plans
• You will adapt existing technologies like Discord to meet player and developer needs, and embrace learning new technologies that drive innovation
• You will assist driving community projects through challenges and ambiguity, delivering on both player and developer needs
• You will partner with territory community management to ensure execution of plans are consistent globally
• You will grow our community voice, developing a shared culture and identity and maintaining a tight dialogue between the studio, EA, and players that keeps all parties informed
• You will build close relationships within global studio teams
• You will maintain relationships with diverse groups of players and sub-communities
• You will follow internal guidance to ensure community messaging which uphold quality standards and brand communication best practices
• You will collaborate with fellow EA Community Managers to share best practices, establish standards, and drive innovations across diverse community programs and platforms
• You will contribute to patch note creation, localization, and publishing
• You will develop community reports on player feedback, game issues, industry events, and active challenges, with the ability to identify when further escalation is necessary
• You will maintain a positive reputation both at work and within the community while engaging and representing us across multiple platforms, including online, video, and in-person at events, with potential hosting and travel for these engagements

Experience and Skills

• 3+ years of experience in Community Management or related field
• Bachelor’s degree in communications, marketing, or related field, or equivalent work experience
• Demonstrated experience and creativity in developing data-driven insights to evaluate and report on the success of initiatives and efforts
• Passion for gaming and learning player motivations and needs
• Agile-minded, thriving in a fast-paced environment, adept at managing multiple projects simultaneously while prioritizing high-impact work and navigating ambiguity
• Strong written and verbal communication skills in English, with the ability to effectively engage global audiences and collaborate with varied levels of internal teams
• Experienced in managing interactions with diplomacy and tact; a relationship-builder who is adaptable, independent, and comfortable problem-solving and collaborating in a team environment Proven ability to organize tasks and work well in a team setting
• Familiar with localization across multiple languages
• Creative thinking, maintaining focus on objectives while driving unique and thoughtful executions
• Familiarity with the Battlefield franchise

Pluses

• Project management training, certifications, and experience
• A passionate gamer with diverse experiences in the FPS genre and its communities
• Experience with video, podcast, audio, and/or graphic arts production